Support and Customer Service Executive
LILO
We are looking for a proactive and customer-focused Customer Support Executive to manage customer interactions across calls, WhatsApp, and in-app support. The ideal candidate will ensure quick resolution of queries, enhance customer satisfaction, and support smooth order operations. Key Responsibilities1. Customer Interaction & Query Resolution
Handle inbound and outbound calls related to orders, delivery status, product availability, and complaints.
Respond promptly to WhatsApp and in-app chat queries.
Provide clear information about seafood products, pricing, offers, and delivery timelines.
Resolve customer issues efficiently or escalate to concerned departments when required.
2. Order Coordination
Coordinate with hub team and delivery executives for order status updates.
Assist customers in modifying, cancelling, or rescheduling orders.
Ensure proper follow-up for delayed or incomplete deliveries.
3. Complaint Handling & Retention
Manage quality-related complaints (freshness, packaging, quantity issues).
Process refunds or replacements as per company policy.
Maintain a professional and empathetic tone to retain customer trust.
4. CRM & Reporting
Update customer records and complaints in CRM/system.
Maintain daily call logs and issue resolution reports.
Share feedback trends and recurring issues with operations team.
Eligibility Criteria
Freshers with strong communication skills may also apply.
Basic knowledge of MS Excel and CRM tools.
Required Skills
Strong verbal and written communication skills.
Fluent in English + Malayalam
Problem-solving mindset.
Ability to handle high call volumes professionally.
Good coordination skills.
Vacancy posted 3 days ago
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