Service and Renewals Underwriter
Sumo Logic
Customer Success Specialist/ Renewal Specialist
We seek a proactive Customer Success Specialist / Renewal Specialist to drive customer retention and ensure seamless renewals. You will collaborate cross-functionally to address challenges, optimize account health, and enhance customer satisfaction. The ideal candidate has strong communication skills, a customer-first mindset, and experience in SaaS or subscription-based businesses.
Identify at-risk renewals and develop targeted strategies to retain customers.
Comfortable in working in night shifts & independently.
Customer Relationship Building:
Regularly check-in with customers to assess their satisfaction and usage of the product/service.
BE/BTech or BCS (Degree or equivalent experience)
Years of Experience- 5-8 years required in the Saas Industry with 3-5 years in CSS or renewals Role.
Proven track record in a customer success or account management role, ideally with experience in renewals.
Willing to work in US Shift from 6 PM IST to 3 AM IST
Strong commitment to delivering exceptional customer service and exceeding expectations.
Proficiency in analyzing customer data to identify trends and opportunities.
Familiarity with CRM systems (e.g., Salesforce, Clari, Zuora, Gainsight) to manage customer interactions and track renewal progress.
Sumo Logic, Inc. empowers the people who own businesses through its Sumo Logic SaaS Analytics Log Platform, a digital business. Sumo Logic enables customers to deliver a reliable and secure cloud. This Platform's Log Platform helps practitioners and developers ensure application reliability, secure and protect against modern security threats, and gain insights into their cloud infrastructures. Customers worldwide rely on Sumo Logic to get powerful real-time insights and insights across observability and security solutions for their cloud-native applications. Sumo Logic Privacy Policy. Employees will be responsible for complying with applicable federal privacy laws and regulations, as well as organizational policies related to data protection.
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