TECHNICAL BUSINESS ANALYST / BUSINESS SYSTEMS ANALYST

Software Business Analyst
As a Technical Business Analyst, you will be responsible for assisting in the translation of business needs into clear, actionable, and technically sound requirements that development teams can implement. You will analyze existing systems and workflows, break down functional and non-functional requirements, and produce documentation such as process maps, data flows, acceptance criteria, and user documentation. By working closely with product owners, developers, testers, architects, and the Incident Management Lead, you will help ensure that software solutions are accurate, scalable, resilient, and aligned with both user needs and operational realities.

Conduct requirement analysis, ensuring clarity in business logic, data needs, and downstream impacts.
Assist Product Owner and Architect to analyse and refine backlog items, clarify requirements, and identify dependencies.
Support QA and developers by clarifying expected behaviours, edge cases, and business rules.
Help validate delivered features and confirming alignment with requirements and business outcomes.
Provide contextual and analytical support during major incidents by clarifying business rules, expected behaviour, workflows, and system impacts.
Assist with root cause analysis (RCA) by helping differentiate between requirement errors, process errors, and technical failures.
Communicate requirement summaries, user impacts, and analysis findings in a structured, accessible manner.
Build strong relationships across the business and Software Center to effectively understand systems and their business needs.

Ability to translate between technical and business language
Solid understanding of Agile/Scrum values and ceremonies
Detail-oriented with commitment to quality

QUALIFICATIONS & EXPERIENCE

Bachelor’s degree in IT, Business, Engineering, or related field Experience as Technical Business Analyst, Systems Analyst, or Product Analyst Hands-on experience within Scrum or Agile environments desired Experience writing User Stories, Acceptance Criteria, and process documentation Familiarity with DevOps, CI/CD, and modern SDLC practices Experience with Azure DevOps, Jira, or similar tracking tools C ertifications (IIBA, Agile BA, ITIL, Scrum) are valued

We are an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law.