Cloud Service Developer - Remote

Netrix Global is seeking a Cloud Engineer , a technical position within the Managed Services division, responsible for managing Netrix and its customers' IT infrastructure primarily on-premises, with exposure to cloud environments. The Cloud Engineer reports to the Cloud Systems Manager under Managed Services and serves as an escalation point for the TOC and Systems Teams.

The ideal candidate will have 3–5 years of hands-on experience in administering, managing, monitoring, and troubleshooting Windows Server environments, M365, Hyper-V, and VMware vSphere. Serve as an escalation point to TOC, Cloud, and Systems Teams for Netrix and its customers.
Action Incidents and Service Requests tied to the administration, management, and troubleshooting of Windows Servers, M365, Hyper-V, vSphere, and end-user workstation or application issues.
M365 Administration: Configure, deploy, and manage Microsoft 365 services (Exchange, OneDrive, SharePoint, Teams, Intune, and user licensing).
Server & Virtualization Management: Administer and maintain on-premises Windows Server environments, Active Directory, DNS/DHCP, and virtualization platforms (Hyper-V and VMware vSphere).
Perform routine updates, patches, and upgrades on servers, workstations, and applications.
Works with clients for problem determination and communicates directly with clients for resolution of systems hardware and software and related infrastructure in the network environment per defined SLAs, within the company's ticketing system.
Perform routine updates and upgrades on Windows Servers and Workstations, and Applications.
Monitor and tune the performance of on-premises infrastructure and ensure stability and availability.
Document configurations, procedures, and best practices; Participate in on-call shift rotations, including weekends and after hours. The flexibility to work on a varied shift rotation when needed is expected and respond to system emergencies outside of regular business hours as needed.
Participate in Team Huddles, Meetings as it relates to day-to-day operations.
Proven experience with Microsoft 365 Administration and end-user support.
Strong understanding of virtualization concepts, including hosts, clusters, storage, and virtual networking.
Experience creating, configuring, and managing Virtual Machines (VMs) — including deployment, templates, snapshots, and migration.
Basic knowledge of Windows Servers, Active Directory, DNS/DHCP, and Group Policy.
Experience with backup and restore operations using tools such as Veeam, Datto or Azure Backup.
Understanding cybersecurity best practices and remediation procedures. Experience working in a Managed Service Provider (MSP) environment.
Familiarity with monitoring tools.
Excellent Verbal and Written Communication Skills in English
Ability to work remotely with minimal distractions and a reliable internet connection.

Bachelor's Degree in Information Technology or related field, or equivalent practical experience.
Minimum 3 years of hands-on experience in IT infrastructure support and management (on-premises).
Experience working in a Managed Service Provider (MSP) environment is a plus.
Shift: 5 days a week, within a rotating schedule, with 2 days covering US core business hrs between 8 am - 5 pm and rest of the days with Ist shift / 2nd Shift / 3rd shift during Indian daytime hours.
They support our vision, help us achieve our goals and commit us to a common purpose.
Netrix Global is a mission-driven organization with the goal of providing the people, processes, and technology needed to run and scale modern, data-driven businesses that are always on and always secure. We work with clients of all sizes and specialize in solutions for healthcare, manufacturing, government, education, financial services, and legal industries. At Netrix, we're driven to solve business problems with innovative technology solutions. We offer a competitive compensation package, comprehensive group benefits to meet the needs of you and your family, flexibility, and time off when you need it, and a casual work environment.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need reasonable accommodations, please let us know by contacting View email address on netrix-global.breezy.hr.