Level 1 Desktop Support Engineer

Key Responsibilities
Provide timely technical support for desktop, laptop, and IT infrastructure-related issues
Troubleshoot and resolve operating system issues on Windows 10 and Windows 11
Perform remote support and on-site troubleshooting as required
Join systems to domains and configure user access
Install, upgrade, and maintain operating systems, software, and hardware components
Set up and support virtual meetings using Microsoft Teams and Google Meet
Log, track, and update support calls in ticketing systems
Provide Microsoft Office and Outlook support including PST and OST management, rules configuration, signature setup, backup, repair, and data movement
Install, configure, and troubleshoot local and network printers
Perform basic network troubleshooting involving DNS, DHCP, subnet mask, and gateway issues
Support connectivity issues related to access points, Wi-Fi, LAN, and WAN
Maintain documentation and follow standard IT support processes
Escalate unresolved or complex issues to higher-level support teams
Qualifications
~ Graduation in any discipline

Certification
~ Any technical certification such as Hardware and Networking course or Computer course