IT Service Desk / IT Support Engineer
Rs 6 - 10 lakhs p.a.Bottom Line
Responsibilities
Provide day-to-day IT support for employees, including troubleshooting hardware and software issues on Windows and Mac OS systems.
Manage and prioritize incidents and service requests using the ITSM ticketing system, currently Jira Service Desk.
Support and maintain end-user computing assets such as laptops, desktops, printers, mobile devices, peripherals, and conference room A/V equipment.
Respond to incidents through multiple support channels including phone, chat, ticketing system, and walk-up support.
Ensure adherence to defined Service Level Agreements (SLAs).
Analyze recurring issues and implement permanent, preventive solutions.
Create and maintain process documentation and knowledge base articles.
Assist network and compute teams with installation and support of wireless access points, servers, and networking equipment.
Coordinate with vendors and service providers for device procurement, deployment, and support.
Perform physical IT tasks such as receiving, imaging, configuring, and deploying equipment.
Participate in on-call rotations to support escalated or high-priority issues.
Work from the office on all weekdays, Monday through Friday.
Vacancy posted a month ago
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