Customer Services Project Manager

We are hiring a customer facing Project Manager with strong US voice and retention experience to manage pre install homeowner communication for a US based solar company.
In this role, you will act as the single point of contact for customers during the critical survey and pre installation phase , ensuring schedules stay intact and customers remain committed through confident, controlled communication.
This is not a support role .
Act as the Project Manager for assigned customers during the pre install phase
Call US homeowners to confirm and reschedule site surveys and installations
Handle frustrated or cancellation prone customers and retain projects before installation
Coordinate internally with operations, scheduling, and field teams
Document conversations and project updates accurately
Ensure projects move forward without customer drop off
Required Experience and Skills

• 3 to 6+ years of experience in US or UK voice process
• Prior experience in customer retention, save desk, escalations, renewals, or high ticket appointment setting
• Experience owning customer communication end to end
• Excellent spoken English with a neutral international accent
• Not back office or non voice

Not basic customer support or script reading