Hotel Duty Manager

Skills:

Customer Service, Team Leadership, Crisis Management, Conflict Resolution, Inventory Management, Scheduling, Front Office Operations, Communication,

Job Title : Duty Manager

Location : South Goa

Key Responsibilities

Staff Supervision:

Oversee and manage operational staff, ensuring that all departments (e.g., reception, housekeeping, food & beverage) are running efficiently.

Delegate tasks and responsibilities to team members as necessary.

Monitor performance and provide support or guidance to staff as needed.

Ensure that staff follow established policies and procedures.

Guest Services:

Handle guest complaints, requests, and inquiries in a professional and timely manner.

Ensure that all guests have an exceptional experience during their stay.

Resolve any guest issues, including billing disputes, room changes, or other concerns.

Coordinate with the front desk to manage check-ins, check-outs, and reservations.

Operations Management:

Ensure smooth operations across various hotel departments (e.g., front desk, housekeeping, food & beverage).

Monitor and ensure compliance with safety, cleanliness, and operational standards.

Address operational challenges and make decisions to ensure continuity of services.

Ensure that all equipment and facilities are in good working order and take immediate action if necessary.

Health & Safety:

Monitor safety and security within the establishment, including emergency procedures.

Ensure compliance with health and safety regulations.

Respond to emergencies such as fire alarms, accidents, or other incidents, coordinating with emergency services when required.

Reporting & Documentation:

Complete daily shift reports, including issues encountered, guest feedback, and any operational challenges.

Report any incidents or irregularities to the senior management team.

Maintain accurate logs of events, including guest interactions, staff performance, and operational status.

Team Development:

Provide training and development opportunities for team members.

Foster a positive and collaborative work environment.

Offer feedback to staff, supporting their growth and improvement.

Interested, kindly share your CV on View phone number on foundit.in / View phone number on foundit.in