Customer Success Manager - Fully remote

This is not a 'client servicing' role where you nod along on calls and send status updates nobody reads. Our client is an AI-powered services company scaling past 1,000 people. We serve unicorn fintechs and data infrastructure providers used by the Mag-7. Enterprise accounts are the backbone of this company - and we need someone who can manage, retain, and grow them.

You are the client's first call when something breaks and their last call before they renew. Your full focus, 6 days a week. Your comfort with 'good enough' (our clients pay enterprise rates and expect enterprise outcomes). A masterclass in enterprise account management at a company growing faster than your last three employers combined. Account Ownership (50%)
Retention Machine: You own renewal rates. You do not wait for the contract to expire to start the conversation. You are running health checks, flagging risk 90 days out, and building expansion proposals before the client even thinks about shopping around.
When delivery slips, quality drops, or a client is frustrated - you are the first responder. Client Operations (30%)
Onboarding Architect: You design and own the onboarding experience. You show the client their ROI in hard numbers, flag risks before they become problems, and propose the next phase of expansion.
Ops-CS Bridge: You sit between the client and the operations team. You translate client expectations into operational specifications and operational constraints into client-friendly language. Voice of the Client: Product gaps, delivery friction, feature requests - you synthesise client feedback into structured, data-backed briefs for the product and engineering teams. Actionable intelligence.
Process Builder: You identify patterns across your accounts. If your biggest account was a $500/month self-serve client, you are not ready.
Revenue-Minded: You think in NRR, logo retention, expansion MRR, and unit economics. You build the system behind the deck - health scoring, risk flags, renewal tracker, automated alerts that fire before things go wrong.
You can explain AI-powered workflows, data pipelines, and quality metrics in language a CFO understands.
Account research, meeting prep, client comms, reporting- AI is your co-pilot, not a novelty.
Reading, writing, vibe coding - those are the three basics now.
Bonus if you have a background in finance, expert networks, or financial data. If not, you must show genuine curiosity about AI and how it intersects with financial services. We need you to be the kind of person who becomes one by month three because you cannot help yourself.
Discretion is Currency: You will see client contracts, revenue data, and internal performance metrics. Experience: 3–7 years in Customer Success, Account Management, or Client Operations at a B2B tech, SaaS, or high-growth services company. Must have managed enterprise accounts - this is non-negotiable.
Remote is fine - the work is not. Background: You might be a CS manager at a SaaS company tired of running playbooks someone else wrote. An account manager at a fintech who wants to go deeper on retention and expansion instead of just closing. Someone from the world of finance, expert networks, or financial data who wants to move into a high-growth AI company.
Intelligence: You are the person clients ask for by name. COMPENSATION
Base: Competitive monthly salary
Performance: Bonuses tied to retention rates, expansion revenue, and client NPS
Growth: This is a track to Head of Customer Success.