Customer Success Manager (Full Time)
Full-time
Weekday AI
This role is for one of the Weekday's clients
Min Experience: 1 years
JobType: full-time
The role involves customer onboarding, training, support ticket coordination , relationship management, usage optimization , renewals, and account growth. This position plays a key role in driving customer satisfaction , retention , and long-term success. Customer Onboarding & Training
- Facilitate seamless onboarding for new customers, including system setup and implementation coordination .
- Lead product training sessions to promote effective software adoption .
- Deliver continuous support throughout the initial stages of the customer journey.
Customer Support & Ticket Management
- Assign, monitor, and follow up on customer support tickets .
- Collaborate with internal support, product, and technical teams to ensure timely issue resolution .
- Track ticket progress, prioritize urgent issues, and provide customers with regular updates.
- Monitor and analyze customer usage data to guarantee effective product utilization .
- Suggest best practices to enhance adoption , efficiency, and customer success.
Relationship Management
• Act as the main point of contact for assigned accounts.
Data Validation & Reporting
- Review and verify customer data reports for accuracy and dependability.
- Renewals & Account Growth
- Track license renewals, monitor service usage, and oversee annual contract renewals.
- Collect customer feedback regarding product and service experiences.
- Collaborate with product and support teams to foster continuous enhancements.
Bachelor’s degree in Engineering or a related discipline.
- 1–3 years of experience in Customer Success, Account Management, Client Relationship Management, or Software Support, preferably within a B2B software setting.
- Proven experience in customer support, ticket coordination , or issue resolution .
- Skilled in analyzing usage metrics, reports, and customer data to extract insights.
- Customer Success
Account Management
Customer Support
Vacancy posted 29 days ago
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