Customer Relationship Manager - English speaking

Client Services Manager - EU

Work with BAREs Business Development and Operations Teams as well as incoming clients to design implement and validate surveys for Customer Experience (CX) Research. Create draft surveys and questionnaires provide recommendations to clients on question types question verbiage and response scoring.
Business Development Operations Data Quality etc.) on client needs project pricing and program design progress and changes.
Participate in client communications including discovery calls via email phone and virtual platforms.
Program survey questionnaires into dedicated CX platforms (e.g. Build project briefing proposals RFIs and RFPs; Facilitate and lead project handover to the Operations Department (KAM and PM).
Minimum 2-3 years experience in high-paced work environment.
Customer Experience Research/ Mystery Shop Industry knowledge and experience.
Sales and/ or Marketing knowledge and experience is a plus.
Bachelors Degree or related college education preferred; alternatively work experience equivalent accepted.
Demonstrated proficiency in Microsoft 365 (advanced Excel knowledge preferred).
Experience with form builds and Rulez in APOLLO strongly preferred.
Excellent command of written and spoken English.
Knowledge of customer service principles and best practives.
Knowledge of web-based database system navigation (a prerequisite for learning BAREs proprietary systems).
Demonstrated success in conveying written facts using language and examples the reader will best understand.
Ability to ask for help and clarification when needed; Ability to work independently while simultaneously ensuring quality deliverables are met.
History of problem-solving and finding creative solutions to challenges using available resources.
Exemplifies BAREs values of diversity respect transparency teamwork excellence and integrity.

Shift timings 2 pm to 11 pm IST (EU Shift)
If you find the above skill sets matching to your experience please send your updated CV to

BARE International is a US based global customer experience consulting firm with 38 years experience. The company set the industry standard as the largest independent provider of customer experience research. Our vision is to inspire excellence by delivering actionable insights to our clients which strategically impact the improvement of their customer experience.
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