Client Services Executive, Services Sales

Experience : 12 years+
Responsible for understanding the business, assisting in the prioritization of products and services. Developing engagement plan and assisting IT strategy in support of the overall business strategy.
committed to delivering a consistently outstanding experience to customers (service requestor)
The ability to quickly change one's behavioral style or method of approach when necessary to achieve a goal, learn from previous experiences and adjust own working style as appropriate to the needs of the situation
visualize right things to do and what needs to be done right and incorporate the same for effective people management
The ability to continuously enhance stakeholder and customer value / perception by improving the business / delivery process and project governance, harnessing resources for development and delivery, and collaborating with cross functional teams to enhance business relevance and delivery performance
The ability to identify new opportunities with existing and new accounts / customers, pursue the opportunity by effectively engaging with the customer, articulating the value proposition of the offering / product and successfully converting the sale
engage with the customers, effectively probe them to understand their specific needs, establish connect by integrating different perspectives and offer products / services to meet those needs
The ability to drive business / account financials by setting / monitoring revenue targets, delivering projects as per plan and being able to ensure timely realization of project revenue
The ability to understand and build sustainable business relationships with key accounts, customers, proposes new ways of structuring solutions and ensuring delivery excellence to ensure customer satisfaction/recall and business sustenance and increase wallet share and new opportunities

Client Support & Relationship Management:
Assist the Account Manager in managing day-to-day interactions with clients
Respond promptly to client inquiries and escalate issues to the Account Manager as needed
Support in scheduling and preparing for client meetings, including agenda creation and follow-up notes
Research client accounts to identify potential upselling and cross-selling opportunities.
Monitor client needs and market trends to suggest relevant IT solutions or services
Assist in the coordination of IT service delivery by liaising between the client and internal delivery teams
Collect and communicate feedback from clients regarding ongoing projects or services
Operational Support:
Coordinate logistics for client visits, events, and virtual meetings
Help organize internal and client-facing workshops or training sessions

Business development/engagement management experience in Engineering, R&D, PLM, CAD/M would be preferred