Sales Manager - English Speaker

About the role The Sales Manager is the face of our properties to the Delhi NCR market. You will own three revenue streams in parallel — travel agents (luxury and outbound-domestic), corporate (TMC contracts and retainer accounts), and MICE (offsites, weddings, and small group movements). So the role is about building the right relationships, not chasing volume.

Key responsibilities

Build and own the Delhi NCR sales pipeline across three segments: travel agents, corporate, and MICE.

Travel Agents: identify and onboard the right luxury and boutique-leaning travel agents — Travel Designer, Curator, Wandering Souls, Boutique India, Greaves, Sita, Travel House, smaller specialists — with the right rate parity and commission structure.

Corporate: build a target list of corporate accounts, TMCs (American Express, BCD, FCM, Carlson Wagonlit, Thomas Cook), and DMCs; pitch our properties for senior-leadership stays, board offsites, and customer hosting.

MICE: pitch and close offsite, retreat, wedding, and small-group movement enquiries; coordinate with each property on feasibility, rates, and dates.

Run a structured sales calendar — weekly agent visits, fortnightly corporate calls, monthly trade events, and at least one familiarisation trip to each property per quarter.

Maintain Zoho CRM cleanly — every account, every contact, every interaction, every quote, every confirmed and lost lead.

Negotiate and close annual contracts with travel agents and corporate accounts, with rates aligned to the Pasban consolidated rate sheet.

Represent the properties at Delhi NCR trade events, road shows, and travel marts.

Coordinate with Reservations and Revenue teams on quotes, rate releases, and group blocks.

Hit a quarterly room-night and revenue target across the four properties; report a clean weekly pipeline.

What we're looking for

• 4–8 years in hotel sales in Delhi NCR, with proven exposure to at least two of: travel agents, corporate, MICE, weddings.
• An existing Delhi NCR network of travel agents and corporate buyers is the single most important asset for this role.
• Boutique, luxury, or independent hotel sales experience strongly preferred over large-chain experience.
• Comfort owning a number — pipeline, conversion, room nights, and revenue.
• Strong written English; ability to draft a clean proposal, contract, and follow-up note.
• Working knowledge of CRM (Zoho, Salesforce, or HubSpot) and standard Excel / Google Sheets.
• Willing to travel — within Delhi NCR for client meetings, and to all four properties for famils, site inspections, and large bookings.
• Hospitality / business / management degree preferred; track record matters more than the degree.