Service Administrator / Customer Service Rep
Job Title: Healthcare Service Coordinator/ Assistant Service Coordinator Location: Thane Head office
We are looking for a proactive and empathetic Client/Patient-Focused Service Executive to manage customer interactions, resolve issues efficiently, and ensure a seamless service experience. Handle customer inquiries via phone, email, chat, or in-person, ensuring prompt and accurate responses
- Resolve client/patients' complaints and service issues with a solution-oriented approach
- Maintain detailed records of customer interactions and service requests in CRM systems
- Coordinate with internal teams (logistics, operations, sales) to resolve escalations
- Educate customers about products, services, and usage guidelines
- Bachelor's degree in any discipline (preferably in Business, Communications, or related field)
- 1–3 years of customer service or client-facing experience (healthcare or tech industry preferred)
- Experience with CRM tools (e.g., Salesforce, Zoho) is a plus
- Willingness to work in rotational shifts, if required
Vacancy posted 19 days ago
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