(Senior) UX Researcher (Banking)

Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India.
We are a full-stack financial services organisation committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year weve disbursed loans worth millions of dollars in loans to thousands of parallel Razorpay is reimagining how businesses manage money by simplifying business banking (via Razorpay X) and enabling capital availability for businesses (via Razorpay Capital).
Someone who believes customer understanding is central to creating delightful product experiences. e support operations product design or growth to equal parts user insights and business strategy. Someone who knows how to plan structure observe and analyse conversations surveys testing sessions or any other interaction sessions with users. Someone who balances insights in quality and quantity. Someone who knows their research methods like its the back of their palm. Identify patterns of behaviour among users structure behavioural archetypes and evangelise these archetypes across your business units.
Communicate a holistic picture of a users experience to cross functional teams and identify possible gaps in them.
Work closely with marketing product and design to identify open research statements that lie across the roadmap.
Drive existing business product and design decisions by providing validated user insights qualitatively or quantitatively.
Coordinate with the data analytics team to set up necessary data infrastructure for understanding and archetyping user behaviour.
Propagate insights through your respective BU and bring to notice potential new product / growth / design opportunities in the ecosystem.
As the first researcher you will setup the research team culture structure and goals so that they best align with the needs of the respective BU.
4-5 years of experience as UX Research Specialist or a similar role

• Experience with qualitative and user-centered design methodologies
• Working knowledge of quantitative behavioral analysis and statistics
• Ability to formulate specific answerable and practical questions that elicit key data points about user behaviour.
• Experience with remote testing tools
• Keen in understanding short and long-term goals of the product and business.
• Excellent understanding of behavioural analytics and you go by data-driven decisions.
• Have experience driving both formative and summative research initiatives.
• Ability to collaborate with cross-functional teams to define design and ship new features

Experience building research teams.
Experience with research tools and ecosystems like Dovetail etc.
Experience in more than one language.
Understanding of database querying and data analytics.
An understanding of business finance and challenges in the field.
An understanding of design and product functions and principles that make them great.
Experience conducting research in the B2B domain
Razorpay believes in and follows an equal employment opportunity policy that doesnt discriminate on gender religion sexual orientation colour nationality age etc. We welcome interests and applications from all groups and communities across the globe.

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