Customer Service & Experience Officer
Anveshan
Role Title: Customer Service Specialist Location: Work from Office, Full Time
We are looking for an individual to join our rapidly growing team at Anveshan, as a Customer Service Specialist. We're looking for an enthusiastic candidate with a passion for amazing customer service to join our Customer Experience Team. Have an opportunity to learn our products inside out, and how to juggle complex tasks, processes, while building relationships with our customers.
Customer Service: Respond to customer queries through phone, email, and chat, ensuring timely and effective resolution of issues.
Complaint Handling: Address customer complaints with professionalism, ensuring a quick and satisfactory resolution while maintaining a positive customer relationship.
Customer Feedback: Gather customer feedback and provide actionable insights to the management team to improve service quality.
Suggest improvements to enhance the customer service process and the efficiency of our operations.
An undergraduate/postgraduate degree
Freshers are also eligible
Minimum one year experience in one or more of the following areas: Customer Service, Sales, Marketing and Advertising (Preferably from FMCG sector, D2C brand)
fluent in English and Hindi
Direct work experience in dealing with difficult customers, delivering complex messages that address company needs for additional information, or modified actions by the customer
We are Anveshan, a team on a mission to be the number one food brand of the world. Anveshan has empowered over 3000 producers and is using its brand to enable and uplift India's farmers and producers. At Anveshan, above all, we value innovation and creativity. Gain experience of working in a fast paced environment
Participate in, and grow the Customer Experience team
Vacancy posted 3 days ago
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