Customer Success Manager, (Tech)

We challenge the status quo because we know a better supply chain isnt just possibleits essential. With our Decision Intelligence Platform Movement were redefining how global supply chains operate. By transforming fragmented logistics data into real-time AI-powered insights we empower companies to connect instantly see clearly act decisively and automate intelligently. If youre driven to solve meaningful problems leverage AI to scale rapidly drive impact daily and be part of a high-performance team we should talk.
project44 is looking for a digital-savvy Customer Success Manager
You will be amongst the first product specialists in this relatively new role and therefore be able to help develop and craft the strategy.
You will be responsible for the research planning coordination and execution of launching tech-touch customer success service programs to drive on-boarding engagement renewal and expansion.
Drawing on usage data and other information you will craft a segmented approach to engaging and providing self-guided solutions to tech-touch customers.
You will help our tech-touch customers feel valued and supported through targeted emails health scores usage triggers etc creating a tailored yet scalable approach to customer success of this segment of customers.
and support your teammates on projects and through knowledge sharing.
5 years relevant work experience in a Customer Success Tech Touch Product Specialist or Project Management role
~ Experience working in SaaS companies

Motivated to learn and grow knowledge around all aspects of a successful product project and transformational change in organizations
Experience with Jira and salesforce is highly preferred
Salesforce
In-office Commitment: This position requires a commitment to contribute to our collaborative culture by working in-office 5 days weekly.
Shift Time: 4:00 PM - 1:00 AM IST (you will be managing North America clients)
Diversity & Inclusion
As we work to deliver a truly world-class product and experience we are also intentionally building teams that reflect the unique communities we serve. Were building a company that every one of us at project44 is proud to work for and our journey of becoming a more diverse equitable and inclusive organization where all have a sense of belonging is shaped through the actions of our leadership global teams and individual team members. project44 is an equal opportunity employer seeking to enrich our work environment by creating opportunities for individuals of all backgrounds and experiences to thrive. If you share our values and our passion for helping the way the world moves wed love to review your application!
For any needed accommodations during the hiring process please email . As transportation and logistics continues to evolve and customer expectations around delivery become more demanding industry technology must rise to the just a few short years weve created a digital infrastructure that eliminates the inefficiencies caused by dated technology and manual processes. Our Advanced Visibility Platform is used by the worlds leading brands to track shipments collaborate with supply chain partners drive operational efficiencies and create outstanding customer experiences.
Required Experience: