Data Engineering Support Specialist

Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world. Emeritus’ short courses, degree programs, professional certificates, and senior executive programs help individuals learn new skills and transform their lives, companies and organizations. Founded in 2015, Emeritus, part of Eruditus Group, has more than 2,000 employees globally and offices in Mumbai, New Delhi, Shanghai, Singapore, Palo Alto, Mexico City, New York, Boston, London, and Dubai. 2 billion, and is backed by Accel, SoftBank Vision Fund 2, the Chan Zuckerberg Initiative, Leeds Illuminate, Prosus Ventures, Sequoia Capital India, and Bertelsmann.

The Learning Support Specialist is a subject matter expert and largely impacts the student experience by guiding students through their learning journey.

Candidates must have industry experience, demonstrated knowledge of the course subject area, and strong interpersonal skills. This is a full-time, remote role.

The purpose of this position is to provide assistance and aid learners enrolled in programs within the fields of machine learning and AI, data engineering, data science, and data analytics. The successful candidate will have proven experience as a data engineer and/or data scientist. We are looking for a professional who does not mind a busy schedule and wants to provide excellent internal and external customer service.

Monitor and respond to all student inquiries via the learning management system and learner support software, using compassion and understanding for the student learning journey within 24 hours or less of submission
Provide prompt feedback that includes pointed questions that will help guide students towards correct answers and allows them to build problem-solving skills
Work with students who are both new to the subject matter, as well as those with experience or who are further along in their careers
Suggest course improvements to assigned Program Delivery Manager (PDM) and Designer to ensure content is communicated clearly, accurately, and effectively in videos, assignments and collateral materials
5+ years of extensive work experience in the field of data engineering, data science, or data analytics

• Professional and/or academic experience in machine learning and artificial intelligence
• Proficiency in JavaScript, Python, and the use of GitHub
• Experience using data visualization tools (i.e. Tableau)
• Experience using Microsoft Azure
• Advanced academic background in mathematics, particularly statistics, calculus, and linear algebra
• Experience using Canvas or other related learning management system

Experience using Slack and Teams, as communication tools
Experience working with support/service software or ticketing system
Experience with using bug tracking and feedback tools

Emeritus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.