Electronic Field Service Engineer

Smiths Detection is a global leader in the development, manufacture and management of security and detection solutions designed to make the world a safer place. Our technology provides threat detection and screening solutions for customers in our key markets: aviation, ports and borders, defence, and urban security.

Our expertise spans 21 global offices, seven manufacturing sites and five R&D centres, with a global network of 3,000 dedicated colleagues contributing towards over 40 years at the frontline of advances in safety and security.

This results in careers built on variety and the opportunity to work on a range of state-of-the-art solutions, where you can develop your knowledge and experience every day.

To support Services Department in providing a high quality filed service to our customers at site in 24 x 7 environment. The Services Department is the interface between external customers, internal departments such as stores, sales, commercial, procurement, finance, etc. and the Field Service Engineers. The Services team requires the ability to deal effectively with all customers and to be able to manage customers’ expectations appropriately and with the objective of achieving required levels of satisfaction and recommendation from customers.

Adhere to company health & safety policies, fostering a safe work environment.

Plan and execute corrective, predictive, and preventive maintenance for security equipment, particularly baggage scanners, in a rotational 24/7 setup.

Collaborate with customers, Service Administrators, and Field Service Technicians (FSTs) for seamless operations.

Develop team capabilities, delegate tasks, and support multi-tasking for operational efficiency.

Organize site inspections, install new equipment, train operators, and maintain site inventory.

Analyze FST performance (e.g., complaints resolved, average resolution time, repeat issues) and take corrective actions.

Conduct hands-on troubleshooting and root-cause analysis for recurring issues, sharing insights with the manager.

Deliver high-level technical support at customer locations, ensuring satisfaction. Build and maintain strong customer relationships, ensuring effective communication and promptly sharing their requirements and feedback with management.

Maintain and share daily, weekly, and project-specific reports.

Support project implementation as required.

Analyze maintenance logs, review KPIs with service partners, and share insights with the RSM.

Manage site spares, oversee defect returns, and ensure quality compliance for inward materials.

Maintain service records, preventive maintenance logs, and share reports with Service Administrators.

Graduation/3-year diploma in Electronics or Electrical Engineering.

• 4–5 years in field service engineering or a similar role.
• Experience in troubleshooting, servicing, and repairing CTX9800, X-ray and trace detection equipment
• Strong analytical, electronics, electrical, and IT skills.
• Proficiency in MS Office (Word, Excel, PowerPoint, Outlook).
• Willingness to travel on short notice and work in a dynamic, evolving environment.

Join us and we’ll help build your career, with excellent training and opportunities for career growth across the business, both locally and globally. You’ll experience an inclusive environment, with strong leadership and a focus on safety and wellbeing. You’ll also have the flexibility to choose from a wide range of benefits to suit your lifestyle, offering you and your family support from a health and wellbeing, financial and lifestyle perspective.

Join us and work for a world-leader, with the benefits and training to reward your dedication and skills. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website ( Careers - Smiths Group plc )