Customer Engagement Delivery Manager
oriserve
Role Summary Engagement Managers are the on-scene leaders who run our projects day to day. You will own a portfolio P&L , manage Project Managers , and personally quarterback key enterprise accounts end-to-end.
Location: Mumbai (primary) with client travel.
Org: Reports to Enterprise Delivery Head.
2–6 Project Managers.
Delivery ownership: establish stage gates, RAID logs, change control, risk visibility, and cross-team dependency management.
P&L management: partner with Finance on billing, acceptance, and collections; Build executive trust, run QBRs with KAM/CSM, maintain account roadmaps and stakeholder maps; containment, FCR, conversion uplift) into delivery plans.
Quality & reliability: raise documentation and communication quality across the pod.
Manage and coach PMs on estimation, negotiation, stakeholder management, written comms, and data-informed decisions; prepare scope packages that are accurate and delivery-ready.
Delivery reliability: Timely milestones, disciplined scope/change control, clear risk/issue management, and predictable execution.
Financial health: Positive executive feedback, QBR rhythm maintained, demonstrable value realization that supports expansion.
Quality: PM growth, hiring quality, low unmanaged attrition, and strong cross-functional collaboration.
Core experience
- 6+ years in program/engagement management or strategy-led delivery at a top-tier consulting firm or in B2B AI/SaaS leading complex enterprise programs.
- Comfortable bridging strategy and execution —from crafting business cases to running day-to-day delivery governance.
Strong analytical fluency (financial models, funnel/telemetry analysis, capacity/utilization, variance analysis).
Fluent in English.
Postgraduate or advanced degree from a top academic program (MBA/Engineering/Analytics or equivalent).
Initiative + creativity: proactive at spotting risks/opportunities and crafting sensible, novel approaches when needed.
Team-first leader: respectful collaborator who elevates PMs, Engineers, and CS/Support partners; high standards with coaching.
Experience with Conversational AI solutions , Generative AI projects , analytical tools and experimentation.
AWS).
Project management: PowerPoint/Google Slides , Excel/Google Sheets (pivoting, modeling), BI tools (Metabase/PowerBI/Looker).
- ...About MoEngage MoEngage is an insights-led customer engagement platform trusted by 1,350+ global consumer brands, including McAfee... ...offices in 15 countries, MoEngage is backed by Goldman Sachs Asset Management, B Capital, Steadview Capital, Multiples Private Equity, Eight...SuggestedLocal areaWorldwide
Moengage
Mumbai4 days ago - ...professional but personal life, interests you- you would enjoy your career with Quantiphi! Job Summary We are seeking an experienced Engagement Manager â€' Generative AI to lead client programs focused on AI and GenAI solutions. This role is responsible for managing end-to-end...Suggested
Quantiphi Analytics Solutions Private Limited
Mumbai4 days ago - ...innovate and excel, not just in professional but personal life, interests you- you would enjoy your career with Quantiphi! Role: Engagement Manager Experience Level: 10 to 14 Years Work location: Mumbai/Bangalore (Hybrid) Roles & Responsibilities: Client...SuggestedLong term contractTemporary workHybrid workRemote jobFlexible hours
Quantiphi Analytics Solutions Private Limited
Mumbai4 days ago - ...and excel, not just in professional but personal life, interests you- you would enjoy your career with Quantiphi! Role: Senior Engagement Manager Experience: 14 Years+ Work location: Mumbai/Bengaluru (Hybrid) As a Senior Engagement Manager, you will be...SuggestedLong term contractTemporary workHybrid work
Quantiphi Analytics Solutions Private Limited
Mumbai4 days ago Rs 4 - 25 lakhs p.a.
...Your Role: • Lead and manage SAP engagement initiatives across multiple clients, ensuring successful project delivery within scope, time, and budget. • Oversee end-to-end project management activities including planning, execution, monitoring, and closure. • Collaborate...SuggestedCapgemini Technology Services India Limited
Mumbai19 days ago- ...Sr./Engagement Manager Location : Mumbai, India Experience in BFSI domain is must. Responsible for managing named customers' relationship and ensure we deliver and demonstrate our value proposition by leveraging industry best practices in BPM / ECM domain. EM works...
Newgen Software Technologies
Mumbai6 days ago Rs 0.5 - 3 lakhs p.a.
Key Responsibilities: Serve as the primary point of contact for customer queries via phone, email, or in-person interactions. Build and maintain strong, long-term client relationships by understanding their needs and providing timely solutions. Handle customer complaints...JLL
Mumbai14 days ago- ...Job Title: Vice President – Engagement Manager - Consulting & Transformation Department : CIB Consulting & Transformation About Business Line/Function Created in 2009, BNP Paribas CIB Consulting & Transformation (CIBC&T) is an in-house management consultancy with...Full timeFor contractorsLocal area
Bnp Paribas Bank
Mumbai3 days ago Rs 5 - 10 lakhs p.a.
...enterprise customers across India. # Conduct regular strategic engagements with customers, ensuring alignment with business goals and... ...solutions with customer expectations, ensuring proactive success management and gap resolution. # Manage customer meetings and engagement...Schneider Electric
Mumbai15 days ago- ...innovation. Role Overview: We are in search of an adept Accounts Executive with solid experience in accounting practices and financial management. The right candidate will demonstrate proficiency in Tally, expertise in handling accounts payables and receivables, and a thorough...Full timeWork at office
Mudita
Mumbai5 days ago - ...Experience and Coming from Fintech Industry will be added advantage. We are seeking an experienced and high-performing Customer Success Manager from b2b SaaS Company. Fintech industry. Efforts in the US and European markets . Excellent comms. Should have worked on renewals,...
apto solutions - executive search & consultants
Mumbai3 days ago - ...generational employee experience, from hiring to performance, engagement and HRMS, with the power of machine learning and automation.... ...Communication Empathy Problem Solving Product knowledge Time management Interpersonal skills Analytical skills Positive...
peopleHum
Mumbai5 days ago - ...out to borrowers who have missed payments Product: Escalating customer feedback and IT bugs to help improve our product Finance: Manage refunds, repayments, and other payment processes General: Various administrative projects as needed Qualifications : ~1-4...Full timeFlexible hoursWeekend work
- ...using data-driven insights and advanced technology. Job Summary We are looking for an experienced and proactive Customer Success Manager (CSM) to join our team at Credgenics. The CSM will act as the primary point of contact for our clients, ensuring their success with...
Credgenics
Mumbai7 days ago Rs 3 - 6 lakhs p.a.
...and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their assigned... ..., Field Engineering and Support in developing and delivering engagement plans that fulfill the customer's objectives. Manage a portfolio...Local areaRemote jobWorldwideCanonical
Mumbai15 days agoRs 5 - 10 lakhs p.a.
...Job description Job Title: Customer Success Manager Role Overview: Customer Success Manager handling assign Top 250 flagship... ...assigned territory Drive meaningful customer conversations and engagements to achieve positive business outcomes Programmatic and...Contract workFlexible hoursTrellix
Mumbaia month ago- ...As an Associate Manager - Customer Success, you are someone who comes with2-3 years of Account Management/Business Development/ problem solving... ...exceptional customer service and satisfaction. Proactively engage with clients to understand their business objectives,...Flexible hours
hire22.ai
Mumbai3 days ago - ...Designation: Customer Success Manager Experience Required: 8–12 years in Finance Sales / Investment Sales Salary Budget: 20–30 LPA (flexible up to 35 LPA for the right candidate Job Description: This is a full-time hybrid role for a Sales Specialist located in...Full timeHybrid workWork from homeFlexible hours
erekrut... recruitment made easy
Mumbai3 days ago - ...Position: Customer Success Manager – WhatsApp & Voice Support Location: Mumbai (On-site preferred) Experience: 2–4 years Industry... ...ensuring their journey from discovery to devotion is smooth, engaging, and deeply satisfying. Beyond support, you'll help identify...
ghar mandir
Mumbai6 days ago - ...qualifications, skills, and experience relevant to the job requirements. Job Description Zycus is looking for Customer Success Manager with at least 06 to 10 years of experience in a Customer Success or Account Management role. In this role you will Identify, nurture...US shiftShift work
Zycus
Mumbai5 days ago - ...plug and play technology stack. BRIEF DESCRIPTION OF THE ROLE: We are looking for a proactive and empathetic Customer Success Manager to join our team. In this role, you will be the primary point of contact for our clients, ensuring they achieve their desired...
NEOKRED
Mumbai7 days ago Rs 2 - 5 lakhs p.a.
...half of all units sold in our store. As a Customer Success Manager (CSM) you would be a part of Strategic Account Services (SAS) Team... ...and uncover hidden areas of opportunity. Identify, qualify, and engage with prospective Sellers for SAS based on a clear understanding...Shift workAmazon Development Centre (India) Private Limited
Mumbaia month ago- ...Job Title: Customer Success Manager Location: Mumbai Central Working Days: Monday to Saturday Working Hours: 10:00 AM – 7:00... ...Maintain high standards of customer satisfaction through proactive engagement and issue resolution. Analyze customer feedback to identify...
kdm india
Mumbai6 days ago - ...satisfaction. Coordinate with technical teams to provide solutions to customer requests. Provide clear and precise reporting to the management. Churn Management in their region and reporting on Churn. Upsell and Cross Sell. Client Satisfaction Surveys and Health...Worldwide
Boardpac
Mumbai4 days ago - ...Job Description | Manager – Customer Success About Flexmoney: Flexmoney's mission is to ' Re-imagine Consumer Finance ' for the mobile-first digital consumer. Our omni-channel digital affordability platform enables merchants, brands and other partners to seamlessly...
flexmoney technologies pvt ltd
Mumbai7 days ago Rs 6 lakh p.a.
...work with enterprise customers and are scaling rapidly . Role Overview We are looking for a dedicated NSE System Anal yst to manage and support the Aerchain platform post go-live. This role will act as the primary point of contact for system-related queries,...Contract workAerchain
Mumbai7 days ago- ...Customer Success Manager - West Location: Lower Parel, Mumbai Work Model: Work From Office (WFO) Employment Type: Full-Time... ...partner with leading global brands to deliver AI-powered customer engagement at scale. We are looking for a senior, business-oriented Customer...Full timeWork at office
NetCore
Mumbai3 days ago Rs 5 - 8 lakhs p.a.
Liaison with internal & external stakeholders including Design & Engineering, marketing, R&D, Sales, Prod^ from the Client's team. Assist in onboarding of new Clients & ensuring they have understood the nature of services & address their concerns. Required Candidate profile...Permanent employmentFull timeTalent Corner Hr Services Private Limited
Mumbai19 days ago- ...We're Hiring: Customer Success Manager (Full-Time, On-Site – Ghatkopar East, Mumbai) Company: Kanishka Software Private Limited About... ...using Kanishka Software solutions. The role requires client engagement, project coordination, and operational excellence to ensure...Long term contractFull timeHybrid workWorking Monday to Friday
kanishka software private limited
Mumbai6 days ago Rs 8 - 12 lakhs p.a.
...JobType: full-time We are looking for a Customer Success Manager to drive customer activation, retention, and growth in a fast-paced... ...growth opportunities, and delivering value through proactive engagement and insights. Requirements We are looking for a Customer Success...Full timeWeekday work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Engagement Delivery Manager. Be the first to apply!
