SENIOR CUSTOMER ACCOUNT MANAGER - ECOMMERCE

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company.

We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. We are hiring a seasoned Digital Native Account Manager (10+ years) with a strong hunting mindset to expand Cloudflare's presence across India's high-growth digital-native ecosystem, fintech, ecommerce, SaaS, mobility, consumer internet, and large-scale digital platforms.

This role is designed for someone who enjoys opening new doors, shaping new relationships, and building Cloudflare's footprint in some of the most innovative engineering-led organisations. You will lead with insight, create new demand, and help Digital Natives adopt Cloudflare's platform to scale securely and efficiently.

Create and close new opportunities across Digital Native accounts, building senior-level relationships from the first conversation.

Performance & Content Delivery

Edge connectivity & network modernization

Map whitespace and new buying centers (Security, Platform, Engineering, Infra, DevOps, SRE) and build Cloudflare's relevance across each.

Lead full enterprise deal cycles with MEDDPICC discipline, maintaining strong qualification, clear forecasting, and predictable execution.

Partner closely with Solutions Engineering, Customer Success, and global Product teams to craft compelling technical and commercial outcomes.

Provide structured market and customer feedback to help shape Cloudflare's India strategy and strengthen our platform positioning.

Experience & Skills

• 10+ years in new-business / acquisition roles in cloud, security, networking, SaaS, or developer platforms.
• Strong track record of breaking into new accounts and engaging engineering-led organisations.
• Good understanding of cloud-native architectures (APIs, microservices, Zero Trust, SRE practices).
• Executive communication, commercial acumen, and disciplined pipeline management.
• Digital Natives are Cloudflare's fastest-growing customer segment in India.

This role places you at the heart of that momentum driving new relationships, expanding into strategic accounts, and helping some of India's most influential digital businesses adopt Cloudflare's platform to secure and accelerate their growth.

We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo : Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers--at no cost.

Athenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.

1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

S. export control laws, including the U.Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at [HIDDEN TEXT] or via mail at 101 Townsend St. San Francisco, CA 94107.