Salesforce Client Director

The Client Manager displays strategic thinking capabilities, a high level of business acumen and deep knowledge of the latest trends in terms of technology sales methods and approaches. Works with and through company's network of offices to deliver an excellent client experience in each relevant market.

Develops and drives organization strategy with local client managers within assigned regional accounts.

Uses engagement skills to establish account strategies with key stakeholders (focus of power, focus of receptivity, focus of dissatisfaction).

Minimizes churn and maximizes retention in assigned accounts.

Use company's sales tools (for example, Salesforce.com) and methodology to effectively manage the accounts, opportunities, pipelines and forecast.

Be fully aware of and understand the International Trade Policy.

Meets or exceeds quota targets through comprehensive account management.

Drives passionately for client satisfaction throughout the entire lifecycle of the clients' buying process, by taking ownership for the commercial agreement for each client.

Approaches the management of the account in a systematic way by identifying the strategy which will be used to develop and grow the account profitably.

Performs vulnerability analysis of company's position in comparison to that of competitors and vendors to ensure the client's requirement is at the heart of the proposed solution.

Positively influences and enables financial control, governance and compliance in a region throughout area of specialization to prevent and reduce financial costs.

Success will require focusing on planning, leveraging tools and data, and concentrating on company business requirements. Developing the skills to understand the client's business (including commercial and financial aspects) in order to bring value to them from the company's portfolio of services.

Sales client engagement and management. Success will require detailed understanding of client needs, effective sales planning, and building trust, all while managing to client expectations. Developing the skills required to know the client, building effective and lasting relationships with them and to be seen as a trusted advisor.

Academic Qualifications and Certifications:

Bachelor's degree or equivalent in business or a sales related field.

Required Experience:

Seasoned experience in a global partner management role.

Seasoned experience in a sales environment and/or customer service role.

Seasoned experience in the IT or professional services industry with a focus on business development and/or sales.

Seasoned experience in driving alignment to a common vision and working across multiple stakeholders to achieve sales growth.

Seasoned sales orientation with experience working with clients and business teams to create sales-orientated solutions and services.

Seasoned experience gained in a similar client manager role.

Seasoned experience working with Salesforce.