Customer Service - Call Handlers
Acodez
Telecaller
Calicut
Key Responsibilities:
Make outbound calls to prospective students/parents and explain available courses, admission procedures, and benefits of the institution.
Handle inbound inquiries via phone calls and provide accurate and timely information.
Counsel students on course selection based on their interests, career goals, and eligibility.
Maintain and update the database of leads, inquiries, and follow-ups in the CRM/records system.
Provide excellent customer service to enhance the reputation of the institution.
Essential Skillset/s:
Basic computer knowledge and familiarity with MS Office/CRM software.
Goal-oriented, self-motivated, and able to work in a team environment.
Proven experience as a Telecaller, or in a similar role (experience in the education sector is an added advantage).
Qualification:
Any degree
Work Experience:
1-3 years
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