Business Analyst, Business Analysis
Mercantile
We are seeking a detail-oriented and proactive Process Manager / Business Analyst to join our team. This pivotal role is responsible for documenting, analyzing, and improving business processes across the organization, ensuring operational efficiency and alignment with strategic objectives. The successful candidate will collaborate closely with business process owners to create a comprehensive business process map, identify opportunities for improvement, and recommend IT tools to optimize workflows. Additionally, the role involves writing detailed requirements documents to guide IT development efforts, bridging the gap between business needs and technical solutions.
Business Process Documentation:
· Document all business processes across the organization into a comprehensive and up-to-date business process map.
· Process Analysis and Improvement:
- Analyze existing business processes to identify inefficiencies, bottlenecks, and areas for improvement.
- Propose and implement operational improvements in collaboration with business process owners.
- Develop and enforce process standards to ensure consistency and quality across the organization.
Collaborate with IT teams to ensure tools align with business needs and integrate seamlessly with existing systems.
· Support the deployment and adoption of IT tools, including training and user support.
Collaborate with business process owners to gather and understand requirements for IT development.
- Write clear and detailed requirements documents to serve as the foundation for technical development.
- Act as the liaison between business units and IT teams, ensuring alignment and understanding of requirements.
Work closely with business process owners to ensure a thorough understanding of their processes and needs.
· Build strong relationships across departments to foster collaboration and ensure project success.
The ideal candidate is detail-oriented and highly organized, capable of efficiently managing multiple tasks and shifting priorities. Education and Experience:
- Bachelor's degree in business administration, Industrial Engineering, Information Systems, or a related field.
- 5+ years of experience in process management, business analysis, or a similar role.
- Experience with process mapping tools (e.g., Proficiency in writing clear, detailed, and structured requirements documents.
- Familiarity with IT systems, tools, and their role in supporting business processes.
Vacancy posted 2 days ago
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