Data and Insight Analyst - Remote

At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship.

We're seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it's Day 1. We're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India—embracing both hybrid and remote work to bring the best minds together, wherever they are. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we'd love to talk. We are looking for an Insights Analyst to join our Insights & Strategy Team to help guide data-driven recommendations that will shape the way that Generative AI will change customer experiences. Working closely with our Customer Growth and Product Teams, as well as our large enterprise customers, you will analyze and interpret the interactions consumers have with the world's largest brands and provide strategic guidance on how to maximize the value of those experiences. These insights will directly shape the experience customers have with brands and will guide the evolution of our AI products. The primary responsibilities of the role will include analyzing Generative AI deployments at large enterprises to uncover strategic recommendations that will drive growth and performance improvements.

Have experience driving meaningful business impact through your analysis

Are constantly curious and are always looking for new ways to analyze data

Want to collaborate closely with cross-functional teams to help shape strategy, not just report the numbers

Partner with large enterprises to shape their Generative AI through data-driven insights from their customer interaction data

Serve as a strategic partner to business stakeholders (Customer Success, Product and Sales) to influence account strategy and product roadmaps

Analyze how users engage with Generative AI, diagnosing pain points, surfacing opportunities to improve performance and quantifying value delivered

Synthesize findings into compelling narratives and presentations for both technical and non-technical audiences

Identify new, creative ways to analyze data at scale

Write custom SQL queries to fulfill data requests for both internal and external stakeholders

Bachelor's degree in Computer Science, Statistics, Business, Data Science, Mathematics, or related field; or equivalent work experience

• 2-4 years of experience in data analytics, strategy, consulting or a similar a role
• Demonstrated experience connecting data analysis to business drivers and customer-facing experience presenting these recommendations
• Advanced SQL skills, including the ability to write new queries and interpret existing queries
• Proficiency in creating impactful presentation materials in PowerPoint or Google Slides to communicate insights clearly to executive and cross-functional audiences
• Customer-facing experience

Experience leveraging large language models for analytics purposes

Specific experience analyzing customer behavior

Previous experience analyzing unstructured, conversational data

Competitive compensation

Connectivity (mobile phone & internet) stipend

Parental leave, including 6 weeks paternity leave

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at [email protected] to obtain assistance.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. If you would like more information about how your data is processed, please contact us.