Associate Director - Supply Chain Operations

About Signant Health

At Signant Health, we are on a mission to help bring life-changing treatments to patients faster. As a global leader in clinical trial technology and services, we operate at the intersection of science and innovation—partnering with biopharmaceutical companies to simplify trial execution and enhance the patient experience. With a collaborative culture, cutting-edge digital solutions, and a focus on real-world impact, Signant is where your work drives meaningful change in global healthcare.

Provide strategic operational leadership to the logistics project service team while delivering comprehensive oversight of all outsourced vendors managing global supply chain operations. This role serves as the central command center for end-to-end supply chain execution, including import/export activities, cross-border logistics, customs compliance, and forecasting/planning processes. The Associate Director will drive performance excellence across internal teams and external vendor networks while ensuring seamless coordination with Global Project Management and other stakeholders to optimize supply chain performance and service delivery throughout project lifecycles.

Operational Leadership & Team Management

Team Leadership: Provide strategic direction, performance management, and professional development to the logistics project service team members

Resource Management: Optimize team resource allocation, manage workload distribution, and ensure adequate staffing levels across logistics project service team to meet project demands

Process Excellence: Lead continuous improvement initiatives to streamline logistics processes, enhance service delivery efficiency, and implement best practices across operations

Facilitate seamless collaboration between logistics team and other business functions to ensure on-time, quality project delivery

Ensure comprehensive team training on current procedures, international regulations, compliance requirements, and industry best practices

Issue Resolution: Take full accountability for escalations and investigations from internal and external stakeholders, ensuring timely and effective resolution

Serve as primary expert for Global Project Management and external clients, providing training, guidance, and best practice recommendations

Comprehensive Vendor Oversight & Management

Vendor Performance Management: Oversee all third-party logistics providers and outsourced supply chain operations vendors to ensure seamless end-to-end supply chain execution

KPI Development & Monitoring: Establish, track, and optimize Key Performance Indicators for service quality, delivery performance, cost efficiency, compliance adherence, and customer satisfaction across all vendor relationships

Contract Management: Negotiate, implement, and actively manage service level agreements (SLAs) with all outsourced partners, ensuring alignment with business objectives

Operational Excellence: Conduct regular vendor performance reviews, and capability evaluations to drive process optimization and maintain service standards

Risk Mitigation: Develop comprehensive risk management strategies and contingency plans to ensure business continuity across the entire vendor network

Vendor Development: Work proactively with vendors to identify improvement opportunities and implement performance enhancement initiatives

Import & Export Operations & Compliance Management

Regulatory Compliance: Ensure all international shipments comply with customs regulations, import and export requirements, and documentation requirements for both origin and destination countries

Documentation Management: Oversee preparation, accuracy, and timely submission of all import and export documentation including commercial invoices, packing lists, and other documents as needed.

Manage complex cross-border logistics for electronic devices and ancillary items, ensuring smooth customs clearance and delivery

Compliance Monitoring: Maintain current knowledge of changing international trade regulations and implement necessary process adjustments to ensure ongoing uninterrupted project delivery

Forecasting & Planning Leadership

Demand Planning: Lead the development and execution of comprehensive demand forecasting processes in collaboration with various stakeholders

Supply Chain Planning: Drive strategic planning initiatives to optimize inventory levels, reduce lead times, and improve supply chain efficiency

Work closely with various stakeholders and finance teams to align supply chain plans with business objectives and project timelines

Continuously improve forecasting accuracy and planning processes through data analysis, technology implementation, and best practice adoption

Performance Management & Strategic Planning

Performance Optimization: Monitor customer service metrics, operational KPIs, and implement continuous improvement initiatives across all supply chain operations

Budget Management: Support budget planning, cost management, and profitability optimization within supply chain operations while maintaining service excellence

Establish and maintain performance standards for both internal teams and external vendor operations, ensuring consistent service delivery

Problem Resolution: Investigate and resolve complex technical, operational, and logistical challenges across the global supply chain network

Contribute to long-term supply chain strategy development, including technology adoption, process improvements, and market expansion initiatives

Demonstrated experience leading and developing high-performing global teams of 10+ members

Experience managing both direct reports and vendor relationships simultaneously

Extensive experience in fast-paced, customer-focused service environments with measurable service level achievements

Advanced customer service issue investigation, root cause analysis, and resolution expertise

Process & Performance Management

Substantial experience in process standardization, optimization, and continuous improvement methodologies

Advanced proficiency in data analysis, reporting, and computer systems management

Experience with performance management systems and KPI development/monitoring

Forecasting & Planning Expertise

Proven experience in demand forecasting, capacity planning, and supply chain planning processes

Strong analytical skills with ability to interpret market trends, historical data, and business projections

Experience with planning software, forecasting tools, and data analysis platforms

Understanding of statistical forecasting methods and planning best practices

Demonstrated ability to cultivate adaptive, solution-based work culture and drive change management initiatives

Advanced technical issue resolution capabilities with experience managing complex, multi-stakeholder problems

Strategic & Industry Experience

Strategic thinking ability to align supply chain operations with long-term corporate objectives and market dynamics

Specific experience in supply chain management and regulatory requirements

Hands-on experience in import/export of electronic devices

Operational Experience

Comprehensive risk management knowledge and practical experience addressing supply chain challenges

Direct warehouse environment experience and understanding of distribution operations

Proven track record operating successfully in global marketplace with multiple regulatory jurisdictions

Experience with supply chain technology implementation and system optimization

Education & Professional Development

Bachelor's degree in supply chain management, Logistics, Business Administration, or equivalent relevant experience

At Signant Health, you will be part of a global team that is transforming clinical research and improving patient lives. You'll have the opportunity to work with cutting-edge digital health solutions, partner with leading life sciences organizations, and grow your career in a culture that values collaboration, innovation, and integrity.