Engineering Systems Specialist

Next Generation of Technology Consulting

We bring together deep domain expertise and our strength in technology to help the world's leading businesses build their digital core, optimize operations, accelerate revenue growth and deliver tangible outcomes at speed and scale.

Respond to requests for technical assistance via phone, email, and chat.

• Enter and manage all incidents and problems in the incident management system, acting as a liaison between users and technical escalation teams.
• Knowledge of the ServiceNow ticketing tool.
• Maintain hygiene in ticket documentation, category selection, and overall ticket quality.
• Identify and learn the software and hardware used and supported by the firm.
• Where applicable, encourage users to utilize self-help resources and demonstrate how to find answers to common issues or FAQs.
• 2–4 years of relevant experience supporting Exchange on-premises, Online, and hybrid environments.
• Knowledge of email security and compliance measures, including spam filtering, transport rules, connectors, SPF/DKIM/DMARC/MX records, retention and archival policies, Data Loss Prevention (DLP), and sensitivity labels.
• Ability to create and run PowerShell scripts for Exchange operations and perform bulk changes.
• Provide advanced Tier II support for the Microsoft 365 suite of products (Outlook, Excel, Word, PowerPoint, OneNote, MS Teams, OneDrive, and SharePoint).
• Collect necessary application logs, collaborate with core engineering teams, and engage vendor support (e.g., Microsoft) to resolve complex issues.
• In-depth understanding of virtual machines hosted via ESX servers and Azure Virtual Desktops.
• Working knowledge of Active Directory, Networking, and Hardware.
• Flexibility to work in rotational shifts and on weekends, public holidays.
• Cab facility