Customer Service & Experience Officer
Equitas Small Finance Bank
We are looking for a highly skilled and experienced Customer Service Officer to join our team at Equitas Small Finance Bank. The ideal candidate will have 1-6 years of experience in the BFSI industry, with excellent communication skills and a strong passion for delivering exceptional customer service. Roles and Responsibility
Manage and resolve customer complaints professionally.
Provide excellent customer service through various channels.
Develop and implement strategies to enhance customer satisfaction.
Collaborate with internal teams to improve overall customer experience.
Analyze customer feedback and suggest improvements.
Ensure compliance with regulatory requirements and company policies.
Job Requirements
Strong knowledge of customer service principles and practices.
Excellent communication and interpersonal skills.
Ability to work in a fast-paced environment and meet deadlines.
Proficient in using technology and software applications.
Strong problem-solving and analytical skills.
Ability to work collaboratively as part of a team.
Vacancy posted a month ago
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