Customer Service Executive Banking

We are hiring a Customer Support Executive to handle customer queries and issues related to banking products and services. The role involves providing prompt and accurate assistance via phone, email, or chat, ensuring high levels of customer satisfaction while adhering to banking regulations and service standards. Key Responsibilities:

Respond to customer inquiries regarding bank accounts, transactions, cards, loans, and digital services

Resolve customer issues efficiently and escalate complex cases when necessary

Maintain accurate records of customer interactions and transactions

Educate customers on banking products, digital platforms, and self-service options

Adhere to compliance, security, and quality standards in all interactions

Key Skills:

Excellent communication skills (verbal and written)

Basic knowledge of banking and financial services

Customer-centric approach and problem-solving ability

Ability to handle high call volumes and multitask

Familiarity with CRM systems and banking software

Attention to detail and data accuracy