Senior Systems Engineer DevOps

QAD is building a world-class SaaS company, and we are growing. We are looking for talented individuals who want to join us on our mission to help solve relevant real-world problems in manufacturing and the supply chain.

Designs, develops, enhances, debugs, and supports enterprise systems and online services that enable QAD’s global Support operations. Translates business requirements into clearly defined technical solutions and is accountable for the end-to-end execution of those solutions, including design, development, testing, deployment, and post-implementation support.

Applies seasoned professional judgment and broad technical knowledge across multiple programming languages, platforms, and integration technologies to deliver scalable, maintainable solutions. Proactively identifies opportunities to improve system performance, reliability, and efficiency through targeted enhancements and automation, particularly within evolving and changing infrastructure. Operates with minimal supervision, following established architectural standards and policies, while determining appropriate methods and techniques to achieve desired outcomes.

NOTE: Experience in OOP's is a significant plus.

The position is primarily aligned to early AMS core business hours, with regular overlap required to support APAC and EMEA teams. Develop software solutions or corrections as well as adapt enhancements to newer software versions by executing, testing and implementing appropriate configurations.

work on complex issues where analysis of situations or data requires in-depth evaluation of variable factors. Contribute to the team through implementation efforts, including design, build, test, documentation and go-live activities.

Work closely with Support and Cloud to recommend business process changes, based on knowledge of QAD and industry best practices, by researching and identifying appropriate solutions to business requirements. Serving as the liaison between the business unit, department and IT in translating complex business needs into application software requirements.

Graduate degree, or Baccalaureate’s degree in engineering or computer science, or related technology degree. Experience: 5+ years in software development (DevOps) processes, 2+ years in supporting and developing Customer Relationship Management (CRM) systems, IT Service Management (ITSM) systems, including 1+ years of a Configuration Management Database (CMDB) and its relationship to asset management is required.

Computer skills: Strong development skills with multiple programming languages and platforms, with heavy emphasis on web-based technologies (APIs, Java, JavaScript, GroovyScript, web services, event listeners). Experience with Atlassian ecosystem: Jira Data Center, Jira Service Management, Confluence, and Scriptrunner. Experience with CRM Systems: Zendesk, Salesforce, Freshworks.

Experience interpreting user needs and writing or editing functional specifications for new systems, systems changes or system enhancements. We offer an amazing culture and comprehensive suite of health and wellness benefits so that employees can focus on helping customers reach our vision for them: the Effective Enterprise.

Opportunity to join a growing business, launching into its next phase of expansion and transformation

We provide programs that help you strike a healthy work-life balance.

Opportunity to join a growing business, launching into its next phase of expansion and transformation.

An atmosphere of growth and opportunity, where idea-sharing is always prioritized over level or hierarchy.

Compensation packages based on experience and desired skill set

QAD Redzone is redefining manufacturing and supply chains through its intelligent, adaptive platform that connects people, processes, and data into a single System of Action. With three core pillars — Redzone (frontline empowerment), Adaptive Applications (the intelligent backbone), and Champion AI (Agentic AI for manufacturing) — QAD | Redzone helps manufacturers operate with Champion Pace , achieving measurable productivity, resilience, and growth in just 90 days.

QAD is committed to ensuring that every employee feels they work in an environment that values their contributions, respects their unique perspectives and provides opportunities for growth regardless of background. QAD’s DEI program is driving higher levels of diversity, equity and inclusion so that employees can bring their whole self to work.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.