Tech Product Specialist

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Join EY and help to build a better working world.
Discipline Technology Enablement
Role Type BMC Technology Enablement – Generalist –Associate – APAC & UK

We are looking for passionate professionals who will be responsible for supporting & managing EY digital products and technologies. Ideal candidate will be someone coming from product/technology support background who have experience resolving customer queries & ensuring that a high standard of customer service is maintained. This role requires flexibility to work in a 24/7 shift environment, including weekends and holidays, to ensure continuous support for EY digital products and technologies.

Learn new technology and products and understand the technology landscape
Work productively whilst maintaining exceptional call/data quality standards
Monitor their personal support tasks and work that come through via ServiceNow
Shift Pattern
Experience in collaborating and working with cross-functional teams to plan, deliver and execute successfully.
Experience working in different shifts
Should have good customer and technology-based support skills.
1 to 2 years customer support experience with technology applications or software’s

• Good knowledge of PC technologies e.g.: Windows, MacOS, Office suite. Excellent written and spoken English language skill
• Experience managing user access/product administration & customer management
• Experience tracking work pipeline and deliver as per defined SLA & commitments
• Technologies and Tools

Passionate about new technologies and digital products
Enthusiastic and self-motivated, with the ability to lead projects proactively.
Innovative and creative, with a logical and methodical approach to problem solving.
EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll give you the insights, coaching and confidence to be the leader the world needs.
You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers to the complex issues facing our world today.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. EY | Building a better working world
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.