Customer Success Agent - Weekend Shift

Our platform empowers investors, advisors, and C-suite executives with the deepest private market insights, combining human curation with GenAI for faster, data-driven decisions.
We serve 100% of MBB/Big-Four advisories, clients representing over $1 trillion of private capital and more than 70% of the top-20 global M&A houses – including blue chip firms such as Blackstone, Goldman Sachs and McKinsey. pro is one of Europe’s fastest growing businesses, recognized in the Deloitte Technology Fast 500 EMEA 2023 and the 8th edition of FT1000: You will be the backbone of our customer service, supporting our Customer Success team across regions. As Customer Service Representative you will work independently, act as the key contact for customer support and support our strategic market initiatives. Customer Support – You maintain a positive, empathetic and professional attitude toward customers at all times, resolving customer queries in a customer-centric way
Research support and preparation - You support our research function in vetting and prep work for investor portfolios coverage based on customer requests.
Gathering customer information – As a core member of our client-facing team you will engage with our clients proactively to support strategic initiatives
Driving cross team collaboration – As a focal point for the quality of our end users’ experience you will regularly liaise with all different departments and verticals
Using digital tools in your daily work – You efficiently leverage tools like our CRM system and CS tools to ensure a smooth user experience and proactively act upon relevant CS KPIs
Optimizing our ways of working – You can actively shape our processes and structures as we grow and drive the future of Customer Success at Gain.We are looking for someone who is passionate about supporting and exciting our customer group of PEs, M&A Advisors and Consultancies. Relevant experience – You have excelled in a client-facing or research-focused role, ideally in the PE/M&A industry, for at least 4 years.
Customer-centric – You have a value-driven customer-first mindset and are keen to deliver top customer experience.
Languages – You are fluent in English.

~ Shift timings are 06:00 AM IST to 03:00 PM IST. Candidates should be flexible to work in rotational shifts as we transition to 24/7 coverage.

Bonus points for:
Experience with customer-centric approaches
Experience within the PE/M&A industry
Experience with company research
Excellent compensation plus night shift / weekend shift allowance as per policy
Company-wide outings and events
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