Technical Support/Application Support Engineer

At Alight we believe a companys success starts with its people. At our core we Champion People help our colleagues Grow with Purpose
Champion People be empathetic and help create a place where everyone belongs.
Grow with purpose Be inspired by our higher calling of improving lives.
Alight helps clients gain a benefits advantage while building a healthy and
With a comprehensive total rewards package continuing education and training and tremendous potential with a growing global
Application Support Software Engineer II will handle Tickets & Incidents raised by end-users of the application. They act quickly to analyze available data and find the root cause of issues. As an Application Software Support Engineer II you will:
Read and review the configuration source code to debug issues reported by clients.
Suggest fixes and improvements to the product team based on root cause analysis.
Run database queries to verify application configurations and data integrity.
Conduct system failure diagnostics and support pre-live product implementations.
Participate in engineering meetings to provide feedback on field concerns and service improvements.
Support customers during testing training and documentation phases of new product introductions.
Develop and release technical memos service bulletins and training materials for product upgrades.
Provide global technical support to client delivery teams via ticketing systems email or in-person interactions.
Stay current with new features and products through ongoing training.
Be available to work in rotational shifts including weekends or holidays as needed.
Bachelors degree in Computer Science MIS or a related technical field.
Application Support related to Mainframe technologies/Tools like COBOL DB2 CICS VSAM JCL etc.
Strong knowledge of SQL
Indepth knowledge of TBA tables setup and related configurations
Bachelors degree in Computer Science MIS or a related technical field.
Minimum 3 years of experience in application development and/or support.
include a variety of health coverage options wellbeing and support programs retirement vacation and sick leave maternity paternity &
adoption leave continuing education and training as well as several voluntary benefit options.
successfully completing a background check consistent with Alights employment policies. Our commitment to Inclusion We celebrate differences and believe in fostering an environment where everyone feels valued respected and
supported. Join us in building a brighter more inclusive future. disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed please contact
Equal Opportunity Policy Statement
national origin ancestry age physical or mental disability medical condition pregnancy marital or domestic partner status citizenship
characteristics or conduct covered by federal state or local addition we take affirmative action to employ disabled persons disabled
Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with
disabilities and sincerely held religious beliefs practices and observances unless doing so would result in undue hardship. employment may request a reasonable accommodation/modification by contacting their recruiter.
in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.
including but not limited to subsidiaries partners or purchasers of Alight business units. We offer you a competitive total rewards package continuing education & training and tremendous potential with a growing worldwide organization.

including but not limited to subsidiaries partners or purchasers of Alight business units.
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Required Experience: