Experienced and Trainee Staff

Responsibilities:

Participate in a structured training program covering organizational policies, procedures, and service standards

Learn to engage with guests in a courteous, friendly, and professional manner

Practice active listening and empathy when addressing guest needs and concerns

Assist with front desk operations including guest check-in, check-out, and registration

Familiarize yourself with the property's reservation systems and procedures

Learn to handle guest inquiries, requests, and complaints while providing appropriate solutions

Participate in room inspections to ensure quality and cleanliness standards are met

Report identified issues to the appropriate departments for timely resolution

Provide guests with information about property amenities, services, local attractions, and dining options

Work under the guidance of senior staff to resolve guest issues and strive to exceed guest expectations