Senior Technical Specialist - IT Service

Our ERP solution is based on Microsoft Dynamics D365 and is a customized solution delivering ERP processes cross our IT landscape. The EMEIA landscape is the most critical part of our IT landscape and is a key enabler for our businesses across EMEIA. During 2025 we are started to rollout the EMEIA ERP D365 Core projects and therefore is building up a capability to support our business during the rollouts as part of the program.
The EMEIA division is looking to appoint a D365 Technical Specialist to establish and empower the Service Delivery organisation across EMEIA.
The role will be part of the EMEIA IT team and report to IT Operations Manager. This role will work closely with our most important EMEIA strategic platforms which are our ERP-systems and Integrated platforms and will involve working closely with EMEIA Service Delivery Manager, the ERP Programme Team, ERP community and Domain to ensure expected level of ERP experience.
The position will also work in close collaboration with our external and internal IT delivery organisations to quality assure the support delivery within the ERP and related programs.
The D365 Technical Specialist will be part of, and deliver support within, the ERP Service Delivery organization that spans across EMEIA, working closely with the ERP Program Team, the ERP Community and stakeholders to ensure a high level of ERP experience.
Responsible for providing technical support to ensure the D365 ERP solution is technically performing, meets all requirements and is developed to the expected specification.
third-party applications, data warehouses) using APIs and other integration tools.
Provide ongoing support and maintenance for existing D365 F&O applications, including troubleshooting issues and optimizing system performance.
Data Management:
Implement and manage data migration and synchronization processes using the Data Management Framework.
Security and Configuration:
Configure security settings, customize security roles, and manage system configurations.
Experience with system integration techniques and data migration processes.
To validate deliveries of root cause analysis for problem tickets and incidents
Ensure that RCA's are good quality and that solutions are provided and implemented as an outcome to those RCAs

Education And Work Experience
A degree in Computer Science, Information Technology, or a related field is preferred.
Total Years of Experience: 6 – 9 years
Dynamics 365 Certifications: Microsoft Dynamics 365 certifications (e.g., Proven AX implementation experience in relevant modules (5+ years)
Strong experience of integration and integrating ERP to external systems.

• 5+ years with experience and knowledge of the following technologies:
• Microsoft Dynamics 2009/2012/D365

Understanding X++ programming language, Visual Studio, and other relevant technologies.
Experience Agile and Azure DevOps
Good understanding of architecture on which ERP operates including design, configuration, implementation, and support of ERP. Knowledge of customer support and ITIL / IT Service
Additional Experiences:
Proven development experience (5 years+) as a developer involved in multiple software projects, including ERP.
Highly skilled in standard software development cycle practices.
Knowledge of formal software release and deployment management.
Experience in working in a global organization with geographically dispersed, multi-cultural and multi-disciplinary teams.
Strong experience developing within and integrating to various external systems.
Language Skills
Ability to effectively communicate in the English language, both verbally and in writing.
Computer Skills
Proficient in MS Office applications, such as Word, Excel, PowerPoint, etc.
Familiar with operating systems, such as Windows, etc.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
~ Employees work primarily in an office environment, within a well-ventilated area, and is exposed to moderate noise levels.

Compliance to all relevant Assa Abloy policies and procedures related to Quality, Security, Safety, Business Continuity, and Environmental systems.
Travel and fieldwork, including international travel may be required. Therefore, employee must possess, or be able to acquire, a valid passport.
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