Senior Technical Specialist - IT Service

DESCRIPTION

Job Summary: Provides application or infrastructure technical expertise, analysis and specifications for IT systems to meet business requirements in accordance with IT architecture policies and standards; translate requirements into technical specifications, create detailed solution design, coordinate construction, installation, configuration and testing of IT systems; and identifies, troubleshoots and resolves system technical issues. Key Responsibilities: Assists in creating and managing the technical specifications from which programs and configurations will be applied to create the application, infrastructure or complete solution. Assists in technical analysis of potential solutions including evaluating the technical fit and viability of commercial-of-the-shelf products versus custom built solution. Delivers solution design, adhering to standards and leveraging re-use of components. Assists in creating high level and detail design of infrastructure OR applications, interfaces, conversions, extensions, reports, and workflows while meeting architecture, security, performance, scalability, and maintainability requirements. Assists technical and infrastructure groups in understanding the solution design and specifications. Works closely with IT technical service providers to ensure outsourced work packages are delivered to specifications, meeting key parameters of quality, schedule, cost, security, performance, and scalability. Participates in formal design reviews and code reviews (where applicable) to ensure the detailed design specifications have been understood and coding standards have been adhered to by the development team(s). Leverages re-usability of component designs to reduce costs and shorten time to deliver solution Ensures adherence to obtain efficiency in the build and deploy processes, leveraging automation where possible. Assists in the test strategy and execution of master test plan. Participates in the creation of standards, processes, procedures, and guidelines for the IT design and development community as well work instructions or ‘runbooks’ used for end-user support. Analyzes and revises existing systems and documentation to identify remediation or improvements in the application or infrastructure solution. Provides level 3 support for critical issues.

RESPONSIBILITIES

Competencies: Customer focus - Building strong customer relationships and delivering customer-centric solutions. Global perspective - Taking a broad view when approaching issues, using a global lens. Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Manages conflict - Handling conflict situations effectively, with a minimum of noise. Optimizes work processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement. Data Modeling - Creates, writes and tests data models, test scripts and build scripts using industry standards and tools, version control, and build and test automation to meet business, technical, security, governance and compliance requirements. Performance Tuning - Conceptualizes, analyzes and solves application, database and hardware problems using industry standards and tools, version control, and build and test automation to meet business, technical, security, governance and compliance requirements. Solution Configuration - Configures, creates and tests a solution for commercial off-the-shelf (COTS) applications using industry standards and tools, version control, and build and test automation to meet business, technical, security, governance and compliance requirements. Solution Design - Creates and defines the solution design complete with instrumentation and measurement, using industry standards and tools, version control, and build and test automation to synthesize diagrams, models and documentation in order to build a solution that meets buildability, business, technical, security, governance and compliance requirements. Solution Functional Fit Analysis - Composes and decomposes a system into its component parts using procedures, tools and work aides for the purpose of studying how well the component parts were designed, purchased and configured to interact holistically to meet business, technical, security, governance and compliance requirements. Solution Modeling - Creates, designs and formulates models, diagrams and documentation using industry standards, tools, version control, and build and test automation to meet business, technical, security, governance and compliance requirements. Solution Validation Testing - Validates a configuration item change or solution using the Function's defined best practices, including the Systems Development Life Cycle (SDLC) standards, tools and metrics, to ensure that it works as designed and meets customer requirements. Values differences - Recognizing the value that different perspectives and cultures bring to an organization. Education, Licenses, Certifications: College, university, or equivalent degree in Computer Science, Information Technology, Business, or related subject, or relevant equivalent experience required. This position may require licensing for compliance with export controls or sanctions regulations. Experience: Intermediate level of relevant work experience required. 3-5 years of experience.

QUALIFICATIONS

Skills & Competencies: Technical & Functional: Deep knowledge of ALM/PLM (Polarion, DOORS, Jira etc.) tools as well as AWS platform Strong understanding of Cloud & Serverless Engineering, S3 Architecture & Data Management, DevOps & Automation, Cloud Platform Engineering , software configuration, distribution practices, and SDLC. Familiarity with CI/CD pipelines, software testing, and deployment automation. Proficiency in solution design, data modeling, and system integration techniques. Demonstrated experience with project management and multi-tasking across complex workstreams. Analytical & Problem-Solving: Solid quantitative and qualitative analytical skills. Ability to diagnose and resolve issues in product development and implementation. Experience with solution validation testing and performance tuning. Communication & Collaboration: Strong verbal and written communication skills for both technical and non-technical audiences. Experience facilitating presentations and training sessions. Proven ability to build relationships and collaborate in a team-oriented environment. Leadership & Behavioral: Ability to lead cross-functional teams (both technical and non-technical). Takes initiative and delivers results with minimal supervision. High accountability and strong work ethic. Embraces diversity and demonstrates a global, inclusive mindset. Experience: ~5-8 years of experience in IT solution development, preferably in enterprise systems.

Qualifications:
Bachelor’s degree in Computer Science, Information Technology, Business, or related field (or equivalent experience).
Relevant certifications in project management, ALM/PLM platforms, AWS or related tools (preferred).
May require additional certifications or licenses related to export control regulations.
Job Systems/Information Technology
Organization Cummins Inc.
Role Category On-site with Flexibility
Job Type Exempt - Experienced
ReqID 2426148
Relocation Package Yes
100% On-Site No