Linux Engineer - Remote/Hybrid

This role has been designed as 'Hybrid' with an expectation that you will work on average 2 days per week from an HPE office.
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers' outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today's fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. As a part of Linux Team support deliverables, the engineer is required to possess strong knowledge of
Linux products and technologies and provide advanced level technical support to global HPE
Linux server
administration, technical security management, Database management and performance
management) for customers that are critical or high-risk. Resolve customer's issues via the telephone, email or remote sessions.
Maintain quality on case documentation, SLA timeframes and operational metrics.
Change Management/Implementation: Perform risk and impact analysis for changes, may lead or participate in Change Advisory Board.
Apply patch and security changes per policy. Configuration Management: Ensure Configuration Management Database (CMDB) entries are complete and accurate.
Quality: May provide feedback/influence change in internal and/or vendor-provided products/service offerings.
Project / Account Management: Participate and propose in internal projects across technology customers, including Knowledge Transfer (KT) and Transition. Leverage internal technical expertise, including peers, mentors, knowledge base, community
Customer Relationship Management: Teamwork: Work as part of a team, which may be virtual, global, and/or multi-functional. Lead teams which address operational processes and policies in work area. Linux. (Level 3)
Troubleshooting networking issues in Linux environment.
Actively participate in Disaster Recovery planning and conducting DR tests.
Routine Performance Analysis, Capacity analysis, security audit analysis reports to customer for
Linux Vulnerability assessment and Mitigation
Knowledge on Patch deployment solutions – Redhat Satellite, SUSE Manager
Working knowledge on Redhat, CentOS, SUSE Linux, AIX, and HP-UX
Experience in virtualization technologies like Vmware, RHVM , SUSE KVM
Non-Technical Skills
~ Excellent written and verbal communication skills Commitment to deliver high quality product and

Bachelor's degree in Engineering (or Equivalent).
Experience: 15 years of total experience in IT and 8+ years of relevant experience in Enterprise Linux technical support environment
ITIL certification is an added advantage
Flexible to work in 24X7 support environment and shared services
Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity + 5 more
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development
We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Unconditional Inclusion
operations
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.