Account Management Support Executive

Born in 1995, Airtel aims to offer global connectivity and unlock endless opportunities. Our presence is positioned to serve nearly 96% of the nation's population with infrastructure to sustain cutting-edge technologies such as 5G, IoT, IQ, and Airtel Black. At Airtel, we strive to go beyond our duties to create impactful solutions for consumers, while also preserving the ecological balance.

We Create Impact, Take Early Ownership, And Experiment With Different Career Paths As Part Of Our Cultural Fabric. Here's What You Will Get To Experience As An Airtel Employee

Limitless Impact: You get to make a difference to internal and external customers by taking small and big ideas to success and therefore leaving footprints at the scale of billions. And beyond.

Limitless Ownership: You get to go above and beyond to take responsibility, challenge the norms and take risks to create big things in more ways than one

Limitless Careers: You have the freedom to imagine, and an open canvas available to you to experiment and implement new ideas to gain depth and breadth of experiences.

So come join us, and #BeLimitless.

Position Description

The purpose of this role is :

To ensure business acquisition/growth in his territory by delivering Data (Internet Bandwidth, MPLS, Cloud etc.), Voice (Postpaid), Broadband and Fixed Line Business

Front-end the relationship with customer from Airtel side and become the single point of contact for customer for all three lines of business.

Ensure Customer Market Share (CMS) and Revenue Market Share (RMS) growth in both existing and new accounts.

Organizational Relationship

Reporting To: Team Leader / Zonal Sales Manager

Key Responsibilities & Accountabilities

Account Management

Build and maintain strong, long-lasting client relationships.

Deliver Data, Voice and Fixed Line business/revenue as per assigned targets.

New account break-in (hunting) for Data, Voice, and Fixed Line.

Cross-sell multi-product lines in existing customers

Build & maintain healthy funnels for all three Lines of Business with earmarked levels of maturity

Track and monitor competition plan & collect insights for market intelligence

Negotiate and close orders/contracts to maximize revenue.

Ensure timely and successful delivery of our solutions as per client needs.

Enabling resolution of any customer issue directly/indirectly through internal support teams

Knowledge, Certifications And Experience

Education Qualification: Graduate degree preferably B. Tech/B. E

Total Experience: 2+ years of relevant work experience (B2B field sales)

Key Interactions

Internal: Distribution, network, service, HR etc.

External: Customer

Technical Competencies

Skills and Competencies

Understanding of technology

Customer Service Orientation

Key Account Planning & Management

Executive Presence – ability to handle CXO discussions

Commercial Acumen

Creative and Innovative

Analytical Skill

Leadership And Behavioural Competencies

Customer Obsession

Collaboration & Influence

Ownership Mindset

Learning Agility

Navigating Change

Execution Excellence