Support Engineer IT
Full-time
Elision Technologies
Position- Dialer Support Engineer
Location- Ahmedabad
Experience - 2 Years
Position Overview: A day to day schedule would consist of answering client calls responding to emails to help resolve client issues either with internet phone service changes to their phone system as well as configuring pbx for new clients porting in phone numbers and following up on previous support tickets to ensure all issues are resolved. Candidates must be able to follow SOP create support tickets follow through if issue is not resolved right away and ask for help if there is a road block until client issue is resolved.
EXTREMELY well organized
must be a self-starter outside the box thinker
be able to work under pressure keep organized and look for solutions
seek out solutions when they hit a roadblock instead of dropping the task and forgetting it
answer support/general calls from end users and resolve their issue provision new phone systems phones port numbers
manage remote installation of internet & VoIP service with on-site techs
install/maintain/upgrade software for IP cameras
Asterisk/Vicidial/GoAuto Dial
VoIP troubleshooting
Maintain windows server Dialer VoIP FTP Server WatchGuard Firewall VPN Router & Switches Daily Backup & Antivirus
IP phone configuration & setup
CentOS and general Linux operation
Required Experience:
IC
Vacancy posted 12 days ago
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