Support Service Supervisor

Bachelor's degree or equivalent practical experience.
~5 years of experience in a technical project management or a customer-facing role.

MBA or Master's degree in Business, Statistics, Mathematics, Economics, Engineering or Applied Science, or a related field.

• 10 years of experience working with large advertising agencies, holding companies, or demand-side platforms (DSPs).
• 5 years of experience with digital marketing advertisers and agencies, and with leading large-scale support operations in a high tech environment.
• Experience managing complex technical escalations and driving them to resolution.
• Knowledge of Google's advertising solutions, media landscape, sales channels (LCS and GCS) and agency sales dynamics.

Businesses of all shapes and sizes rely on Google's unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.
In this role, you will be tasked with designing the end-to-end security activation approach for a portfolio of customers, catering solutions and rollout plans to each client based on their existing operations.
Google creates products and services that make the world a better place, and gTech's role is to help bring them to life. Our teams of trusted advisors support customers globally. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
To learn more about gTech, check out our video .
Lead discovery conversations to identify operational strengths/risks, determine key implementation stakeholders, unearth blockers, etc. Help the client plan an implementation roadmap, provide internal communications plans, timelines for critical milestones, collateral and resources, etc.
Identify technical, operational and proactive solutions to scaling security best practices across Google's Advertisers globally and X-channel.
Facilitate user communications by providing email templates, support resources, and guide successful completion of complex user tasks at scale (eg. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .