Training and Content Consultant
That's why the world's best-run learning functions across 30 countries trust us with their learning and talent. Since 1981, we have helped leading companies transform their learning ecosystems while increasing the business value of learning. Our comprehensive, high-impact managed learning solutions weave together the best of learning theory, technology, operations, and services to enable a thriving workforce.
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Job Title - CSOD Implementation Consultant
Understand and apply comprehensive learning operations knowledge to execute effective course deployment strategies to global audiences.
Develops creative solutions in preparation for unforeseen issues.
Detail-oriented, data-driven, and customer-focused professional who can pivot priorities based on changing business needs
Support our internal community by driving impact through collaborative working relationships
Be able to network with, and appropriately identify and involve key internal stakeholders to influence outcomes in cross-functional settings
Comfortable dealing with ambiguity and working within the context of a new team in the process of building out an operations program
Be able to handle multiple projects simultaneously, prioritizing workloads to meet competing deadlines
Maintain project plans and complete operational processes and deliverables to help ensure effective, trouble-free e-Learn and in-person course launches to our targeted audiences
Actively and effectively partner with L&D Program Managers and SMEs to support new and ongoing course deployments
Document and provide course deployment requirements (e.g. reoccurrence) which informs the correct course configurations and assignment of course curriculums
Draft and maintain course playbooks, key deployment changes, course requirements, and other standard operating procedure documents
Track and report course key metrics and performance measures to key stakeholder as required
Drive course impact by leveraging data to implement best practices that increase enrollment, discoverability, and consumption of our learning content
Develop and document effective course communication escalation strategies to help drive compliance course completions
Work with People Operations, Engineering (Eng), People Insights, and Data teams to root cause potential LMS, reporting, or learner support issues
Drive the execution of all learning related audit control testing and support any operational audit initiatives
Identify and communicate system and process issues to L&D and make recommendations on programs to drive operational efficiencies
We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. *
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