IT Tech lead

We are looking forward to a Technical Lead - IT, Global SAP Technical ( ABAP, BTP,BW, Integration & Portal ) Support in Eaton's corporate IT team based in EITC, Pune.
Our energy-efficient solutions help customers effectively manage electrical, hydraulic and mechanical power more reliably, safely and sustainably. We are dedicated to improving the quality of life and the environment through the use of power management technologies and services. Eaton employs 100,000 people worldwide, and sells products to customers in more than 175 countries. Eaton generated sales of $21.6 billion in 2024. ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are - it's in our values, part of our vision, and our clearly defined aspirational goals.
This exciting role is part of our IT team in a large multi-national company. The role offers a broad variety of responsibilities including great learning opportunities
This position will be responsible for managing a global organization consisting of employees and service teams that deliver enterprise application development support for key technologies like ABAP, BTP, BW, Integration, Data Analytics, Portal, Fiori and BOPF. Through the delivery of these services, the role shall interface globally with IT across platforms like Oracle, Integration layers including their leadership teams, subject matter experts and application consumers within Eaton. This position is also responsible for building the strong partner ship with the leadership of development teams to drive optimisation and high level of coding standards.Information gathering, analysis, providing insights and recommendation on improving production support, delivery on short, near and long-term basis will be key. A deep understanding of ITIL/ITSM processes (problem, incident, request, change and release management) are required. This position will play a key role in a leadership capacity within the APPCOE support organization and build capabilities through establishing key work processes and standards, building, developing teams and managing their performance.This role is accountable for production development & monitoring support services and represents 16+ employees & contractors globally. The ability to recognize and develop individual and leadership talent by leveraging the Eaton leadership model will be key.
Provide global leadership for delivering ABAP, BTP, BW, Integration & Portal for support services is all SAP Systems (S4 & ECC)
Drive AMS partners' performance and ensure the achievement of key performance indicators (KPIs) and related metrics.
Lead ongoing support, maintenance, updates, solution quality, and continuous improvement of the SAP Un1ty technical areas like workflow, portal, BOPF and integrations with other applications.
Deliver support for a high volume and complex set of applications (4K + support tickets & tasks) in the form of Incidents and Requests. Provide on-call rotation for level-three support on a 24x7 basis to ensure continuous service to the end user community.
Leverage ITIL and ITSM best practices to achieve service excellence related to Incidents, Requests, Change and Problem Management. Participate in the collaboration with functional teams and SMEs from module/other IT teams to Drive process improvements, continuous improvements (CI) through leverage of EBS tools and processes as appropriate.
the development and execution of Unit test scripts
Manage relationships and support engagement between Eaton and strategic IT suppliers related in above areas.
Plan for future-state technology portfolios and IT program investments for SAP ABAP, BW, BTP, Cloud, Protal/FIORI, & BOPF.
Establish the necessary training and development plans to maintain a highly effective, competent staff. Counsels subordinates in career path and skill development. Prepares and manages performance for and evaluation of subordinates
Able to create benchmarking and comparison to industry standards and continuously improve effectiveness of IT processes/solutions and driving cost out. (Leaverage AI capabilities to drive automation, CI initiatives)
Assess and manage future changes/enhancements/software updates.
Ensure the adherence to all Internal/External audit and SOX IT controls
Drive continuous improvement in training programs and technology adoption processes.
Encourage innovation and creative problem-solving within the role.
Ensure compliance with relevant regulations and maintain security standards when dealing with AI and emerging technologies.
Bachelor's Degree and 10+ years' experience in SAP

10+ years' experience in SAP

• 3-5 years' experience leading Technical delivery or production support for a large, complex organization
• 3-5 years' Experience working with Managed Services type of Engagement
• Experience managing global services and software product supplier relationships
• Expertise in ITIL / ITSM
• ServiceNow and JIRA usage experience a plus
• Advance SAP ABAP Technical knowledge across modules like SD, FICO, PP, MM, GTS and EHSM and S4 systems
• Renowed exposure of SAP BTP, Portal and SAP Cloud technologies
• Excellent written and verbalcommunication skills and the ability to communicate with all level of IT and businesses