Senior Salesforce Administrator/Developer

We are looking for an experienced Salesforce Admin/Developer with strong expertise across Service Cloud, Lightning Web Components (LWC), automation tools, and core platform capabilities. The ideal candidate is hands-on, solution-driven, and able to independently manage development, configuration, enhancements, and platform optimization. This is a remote role , working with a global delivery team.

Salesforce Platform Developer II certification is highly preferred.

Key Responsibilities Salesforce Administration

Manage and maintain Salesforce org including users, roles, profiles, permission sets, OWD, and security model.

Configure objects, fields, record types, page layouts, validation rules, and workflows.

Create and optimize Flows (record-triggered, screen flows, orchestrations).

Handle data management activities (Data Loader, Import Wizard, deduplication, backups).

Manage Service Cloud features: Case Management, Knowledge Base, Entitlements, Omni-Channel, Email-to-Case.

Salesforce Development

Develop Lightning Web Components (LWC) and Aura components when required.

Write Apex classes, triggers, batch jobs, future methods, queueables, and test classes.

Build robust integrations using REST/SOAP APIs, Platform Events, and external services.

Develop reusable components, utilities, and framework-level enhancements.

Troubleshoot governor limits, performance issues, and complex workflows.

Platform Enhancements & Release Management

Deliver end-to-end enhancements: design → development → testing → deployment.

Work with Git, DevOps tools, CI/CD pipelines (Copado, Gearset, or equivalent).

Participate in sprint planning, grooming, and release cycles.

Documentation & Support

Create technical design documents, configuration guides, and deployment instructions.

Provide L3 support for business users and resolve defects within defined SLAs.

Collaborate with QA, product owners, and cross-functional teams.

Required Skills & Experience

• 5+ years of hands-on Salesforce Admin + Development experience.
• Strong experience with Service Cloud (mandatory).
• Proficiency in LWC , Apex , Flows , and SOQL/SOSL.
• Experience with integrations (REST/SOAP, external systems).
• Solid understanding of Salesforce Security Model & Sharing rules.
• Experience with version control (Git) and DevOps tools.
• Excellent troubleshooting and analytical skills.
• Ability to work independently in a remote, fast-paced environment.

Preferred Qualifications

Salesforce Platform Developer II certification (PDII) – strongly preferred.

Additional certifications like Admin, Advanced Admin, Service Cloud Consultant, Platform App Builder.

Experience with OmniStudio (nice to have).

Experience working with global teams and Agile delivery models.

Soft Skills

Strong communication & stakeholder management.

Proactive problem solver with ownership mindset.

Ability to translate business requirements into technical solutions