Consultant Service Support

The world's top banks use Zafin's integrated platform to drive transformative customer value. Powered by an innovative AI-powered architecture, Zafin's platform seamlessly unifies data from across the enterprise to accelerate product and pricing innovation, automate deal management and billing, and create personalized customer offerings that drive expansion and loyalty.

Zafin empowers banks to drive sustainable growth, strengthen their market position, and define the future of banking centered around customer value.

What is the opportunity

Reporting to the Director, The Product & Pricing Consultant, Business and Integration Services shall be responsible for learning and understanding Zafin product from a functional and integration perspective and will be a part of a collaborative cross-functional squad delivering value to a customer. This will be a customer facing role.

What will you do

Requirement analysis and solution assessment: Collaborate with stakeholders to gather and analyze business requirements. Assess potential solutions and propose recommendations that align with business objectives.

Implementing solutions: Translate business requirements into functional specifications. Work closely with development and product teams to ensure the successful implementation of solutions.

Functional Testing support: Provide support throughout the testing lifecycle, including System Integration Testing (SIT), User Acceptance Testing (UAT) and Shadow run in Production. Assist in test case creation, execution, and issue resolution.

Product enhancement: Identify opportunities for product improvement based on client feedback, and industry best practices. Collaborate with client and product teams to prioritize and implement enhancements that enhance the product's value proposition.

Client engagement: Foster strong relationships with clients by actively engaging with them. Understand their business requirements, address their concerns, and provide regular updates on project status. Act as a key point of contact for client communications.

Troubleshooting and support: Provide functional support to clients by addressing their queries, resolving issues, and troubleshooting system errors. Ensure timely and effective resolution of client-reported problems.

Documentation and reporting: Maintain accurate documentation of functional requirements, system configurations, and client communications. Keep stakeholders informed about project status.

What do I need to succeed

Functional experience i n Retail or corporate banking areas Banking Pricing and Billing, Rates and Fees domain will be an added advantage.

Define functional and business architecture within the context of the overall enterprise business framework

Define the data shared across the enterprise and the relationships between data in relation to their impact and use from a business and strategic perspective

Support and align efforts to meet customer business needs as a part of software delivery

Work with senior team members to present product capabilities to customers and partners

Participate in requirements elicitation

Conduct discovery and JAD sessions

Document customer requirements, Interface Data Mapping

Create, review and present Specification Documents

Conduct walkthroughs to clarify customer requirements

Basic understanding of Cloud architecture, API's and Database

Verify configurations as a part of acceptance before software delivery to customer

Communicate proactively with customers and internal team members to deliver business value as a part of daily work management

Working knowledge of Microsoft office products, Jira Tool

Functional Testing of products or applications on Data flow, UIs, Configuration

Good communication

What's in it for you

Joining our team means being part of a culture that values diversity, teamwork, and high-quality work. We offer competitive salaries, annual bonus potential, generous paid time off, paid volunteering days, wellness benefits, and robust opportunities for professional growth and career advancement. Want to learn more about what you can look forward to during your career with us Visit our careers site and our openings: zafin.com/careers

Zafin welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Zafin is committed to protecting the privacy and security of the personal information collected from all applicants throughout the recruitment process. The methods by which Zafin contains uses, stores, handles, retains, or discloses applicant information can be accessed by reviewing Zafin's privacy policy at By submitting a job application, you confirm that you agree to the processing of your personal data by Zafin described in the candidate privacy notice.