Customer Service Executive (m/f/d)
Full-time
SAG Infotech Pvt. Ltd
Job description
Roles and Responsibilities
Provide technical customer support through phone calls, emails, or chats to resolve customer queries related to software products.
Troubleshoot issues with LAN configuration, network connectivity, and other technical problems using troubleshooting techniques.
Collaborate with internal teams to resolve complex issues that require escalation.
Document customer interactions using CRM software for accurate tracking and reporting purposes.
Maintain a high level of professionalism while communicating with customers.
Desired Candidate Profile
- 0-3 years of experience in similar industry.
- Strong communication skills (verbal & written) for effective interaction with customers.
- Basic knowledge of computer hardware, networking fundamentals, and operating systems.
Vacancy posted more than 2 months ago
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