Manager of Database Management

Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world’s leading pest control brand. Rentokil PCI aims to set new standards for customer service having operations across 300 locations in India.
The Base Manager/Branch Manager is responsible to generate new business opportunities and to ensure implementation of operations strategy & plan in order to set up a best in class, cost effective service delivery and achieve assigned P&L targets. Also has to maintain High level of engagement in cost management, people management and customer management. SALES, OPERATIONS & CRM

Planning and achieving segment-wise revenue (CBU/RBU/etc.) Achieve revenue target of the base/branch with consistent performance on monthly basis
Ensure profitable business performance and expansion of Rentokil PCI’s services in selected segments.
Ensure corporate credit policy is implemented within stipulated timelines
Convert the built-up database into business and look for expansion and development of new business
Effective execution of systems and processes as per the guidelines to optimise the base/branch operations. This includes Operations, Finance and inventory systems, and speed apps
Identify service GAPs and ensure non-recurrence of the same by implementing continuous monitoring, audit and improvement plans.
Effective customer contact management and customer relations to achieve the target customer retention of both RBU and CBU.
Monitor and control costs such as manpower, chemical/material consumption and ensure proper use of equipment.
Ensure all the services are delivered ON TIME as per the static visits & ensure minimum backlog services helping in ON TIME RENEWAL
Regular monitoring the operations KPI with operations Team & Service Planners in order to achieve the branch operations KPIs
Ensure materials are utilised as per the SRF and Cost sheet by Operations teams without any deviations
Briefing the Operations team on the cost sheet along with details of material utilisation.
Ensuring all the sales are delivered after being visible in iCABS for planning & execution via Service Companion. Ensure complaints are attended on time as prescribed

Ensure compliance to policies are effectively followed in the Branch/Base including- HR, Training, SHE, PN, ATEX
Work closely with other functions and conduct regular base/branch meetings to review the performance of all team members. Conveying company policies & relevant matters within Branch in clear terms on time.
Ensure compliance to statutory requirements and company’s policies.
Monitoring & ensuring that employee training and evaluations are fulfilled as per job requirement.
Recruitment of qualified employees & creating a pool for meeting branch needs.
Faster Response – 2/24: 98/100, Root cause analysis and CVC
Bachelor’s Degree (or its equivalent) in a related area and Minimum of 5 Years Experience in Sales or Operations, Team Handling & Problem Solving Skills. People Manager
The role will be working closely with Divisional Leadership Team, Branch Sales, Operation and all support function team to meet the objectives of the organisation.
Safety
Innovation
Learning & Development
Performance Orientation