Customer Management Operations | Senior Manager

Customer Service Executive
Harmony United Medsolutions Pvt. Harmony United Medsolutions Pvt Ltd (HUMS) is a dynamic and innovative company dedicated to revolutionizing the Healthcare Industry. We at HUMS take pride in being a reliable partner as a Healthcare Management Company. With nine years of experience, we have perfected our end-to-end services in medical billing, A.R. management, and other essential healthcare facets. We provide our services to Harmony United Psychiatric Care, a US-based Healthcare Company. As we continue to grow, we seek a talented candidate to join our team and contribute to our exciting projects.
We are currently seeking an experienced and motivated candidate to join our Customer Service department. Customer Service Executive, you will be the primary point of contact for our clients, providing support and assistance with their inquiries and concerns. You will ensure that our clients receive outstanding service and have a positive experience with our company. The successful candidate will have a strong background in customer service, exceptional leadership skills, and a passion for exceeding customer expectations.
Serve as the first point of contact for clients, responding to inquiries and providing information about our healthcare services
Conduct follow-up communications with clients to ensure their issues have been resolved and they are satisfied with the service provided
Act as the point of escalation for complex or sensitive customer inquiries and complaints
Collaborate with other departments, including Sales, Marketing, and Operations, to address customer needs and improve the overall customer experience
Prepare and present regular reports on customer service performance, including key metrics, trends, and insights
At least 5 years of experience in international voice calling.
Proven track record of delivering high-quality customer service and driving customer satisfaction
Diversity, equality, and inclusion:
Diversity, equality, and inclusion are fundamental to our success at HUMS. We actively promote diversity across all aspects of our organization, including but not limited to gender, race, ethnicity, sexual orientation, religion, disability, and age. We strive to foster an inclusive culture where diverse perspectives are embraced and everyone has equal opportunities to grow, contribute, and succeed.
Competitive salary (including EPF and PS)
Health insurance
Four days' work-week (Rotational Shifts)
Opportunities for career growth and professional development
Additional benefits like food and cab-drop are available
Please submit your resume and cover letter detailing your relevant experience and why you fit this role perfectly. Note: Available to take calls between 4:45 PM to 3:45 AM IST only from Monday to Thursday.