Senior Data Analyst (SQL & Python)

Cyara is the world's leading Automated CX Assurance Platform provider, enabling leading brands across the globe to build better customer experiences faster. Through automated testing and monitoring, Cyara accelerates the delivery of flawless customer journeys across digital and voice channels while reducing the risk of customer-facing defects. Every day the most recognizable brands, including Airbnb and NAB trust Cyara to deliver customer smiles at scale. Our promise is Customer Smiles - Delivered at Scale, and as a member of Cyara's team, you'll be given the opportunity to bring that mission to fruition alongside our amazing community of fun-loving forward thinkers. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone—we value humility, authenticity, and respect for diversity, building trust in all we do. Cyara's Diversity, Equity, Inclusive and Belonging:

At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. Role: Data Analyst

We are looking for a Data Analyst to support our Sales and Value Engineering teams by extracting, analyzing, and interpreting data related to customer usage, value realization, and engagement trends. insights, enabling sales and value engineers to better understand customer behaviour, identify opportunities, and optimize strategies for growth

The ideal candidate is highly analytical, detail-oriented, and comfortable working with large datasets, visualization tools, and cross-functional teams to deliver impactful business intelligence

Extract, clean, and analyze customer usage and engagement data to provide meaningful insights to sales and value engineering teams

Develop dashboards, reports, and data visualizations to track customer value trends and key performance indicators (KPIs)

Support predictive modeling and data-driven forecasting to optimize customer engagement strategies

Present findings in a clear and digestible manner, making data accessible for non-technical stakeholders

Assist in identifying data gaps and inconsistencies, working to improve data collection processes

Work closely with data engineering and business intelligence teams to ensure the accuracy and reliability of data sources

Provide recommendations for data-driven decision-making, helping sales teams tailor their approach to customer needs

Experience & Qualifications

• 5+ years of experience in data analysis, business intelligence, or a related field
• Experience in a SaaS organization with a strong understanding of subscription-based business models and customer lifecycle metrics
• Advance SQL for querying and data extraction, manipulation, and analysis
• Experience with data visualization tools (e.g., Tableau, Power BI, Sigma, Looker)
• Working experience of Python /Pandas libraries.
• Understanding of CRM systems (Salesforce preferred) and customer analytics
• Excellent problem-solving skills with the ability to translate data into actionable insights
• Strong communication and storytelling skills, with experience presenting to non-technical stakeholders
• Ability to work cross-functionally and thrive in a fast-paced, data-driven environment

Cyara is committed to being an equal opportunity employer, focused on building and maintaining a diverse, inclusive and authentic workplace; and a work environment that is free from discrimination and harassment, based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. With this opportunity comes the chance to enjoy a flexible work environment, competitive compensation and a work culture that's results-oriented, fast-paced and focused on continuous improvement, whilst maintaining a family first, team oriented, and ever positive atmosphere.

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