IT Support Engineer - Immediate Start
ahom technologies private limited(cmmi level 3)
Who we are AHOM Technologies Private Limited is a specialized Web Development Company based out at Gurgaon, India. We provide high quality and professional software services to the clients residing across the globe. Our team of experts brings extensive experience in providing top-notch solutions to diverse clientele, ensuring excellence in every project
Deliver high-quality technical support to end-users by efficiently handling and resolving client complaints.
- Ensure timely and effective resolution of customer complaints to drive satisfaction and maintain client relationships.
- Conduct deep dives into reported issues and deliver comprehensive Root Cause Analyses (RCA).
- Identify recurring problems and suggest improvements to internal systems or panels for better performance and user experience.
- Collaborate and coordinate with internal departments such as development, QA, and operations for issue resolution.
- What skills & experience you'll bring to us
- Any graduate with a strong technical aptitude.
- Minimum of 2 years in technical support or application support roles, preferably in client[1]facing environments.
- Excellent verbal and written communication skills, with the ability to clearly articulate technical concepts to non-technical stakeholders.
- Proficient in Python, with the ability to quickly write and modify scripts for debugging or automation.
•Strong working knowledge of MySQL, MongoDB, and DynamoDB for data validation and troubleshooting.
- Experience with RabbitMQ and Kafka for understanding and debugging event-driven workflows.
- Good understanding of AWS cloud services relevant to application support and monitoring
Hands-on experience with ticketing systems like JIRA or Freshdesk.
- Familiarity with API testing tools such as Postman for request-response analysis.
- Immediate joiners are preferred
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Vacancy posted 11 days ago
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