IBM Middleware Support Analyst

Job Title: Senior Support Analyst - APS

ISPL ALMT APS is a team formed in ISPL to support L1/L2 activities for the all the ALMT applications which will cover both Front Office tools , Back office tools and ALMT Micro Services Infrastructure application located in EMEA region.

This is for a Support Analyst role, reporting to the Application Support Manager within ISPL ALMT APS

The role includes ITIL Operations, Transition & Design activity, strongly collaborating with the global team and the other Technology teams in ISPL. APS team member would be working on standard banking software & in-house applications etc..

The APS team member is responsible for providing production support, maintenance of key application platforms

The role is for a Support Analyst with experience of working within a dynamic and demanding environment reacting to changing business needs who works equally well as an individual or as part of a team.

Candidate must work as level 1/2 support analyst to bring technical and product issues to resolve.

Responsible for monitoring production environment and act proactively to prevent performance issues or application crash.

Responsible for resolving support issue by using his technical expertise and flexible enough to look for solutions that may be out of the box.

Handling ITIL Methodologies like Change, Incident, Problem, and Service Management

Monitoring night batch and ensuring reports are generated well and transferred to client by adhering the SLA defined.

Monitor the recurrent incidents, perform problem management and escalate to the next level of support or development team when required

Coordinate with Infrastructure teams on events of patching & up gradation of servers to ensure the applications are stable & running after the infra work

Responsible for Staging / Production deployment & validation,

The ideal candidate will have a minimum of 5 years Application Maintenance & support experience. The candidate must have experience of working as a part of large Support team.

The role will also involve all aspects of release management and support production deployment and validation.

Previous experience within the investment-banking sector is not essential but a highly motivated and skilled individual who can add to the current group of talented resources are considered more important.

Providing coaching and mentoring to junior colleagues, transferring skills and expertise as required.

Eager to learn Banking Domain Knowledge (Corporate & Investment)

Knowledge on DBMS, SQL Queries and Troubleshooting

Good Understanding of ITIL framework , especially on Incident, Request, Problem

Should have worked in ITIL process and best practices.

Knowledge on Kafka, IBM MQ Middleware troubleshooting and Deployment Process

Knowledge on Devops tools like Bit-bucket, Ansible, Jenkins, Kubernetes

Minimum 5 years of experience along with Bachelor's Degree

Prior experience in similar domain.

Linux/shell scripting

Oracle

ITIL process

Scheduler and Monitoring Tools (Autosys, Dynatrace, Kibana, Grafana)

Devops Tools (Bit-bucket, Ansible, Jenkins, Kubernetes)

Python

Commitment to company quality standards including: issue resolution timescales, quality improvement and commitment to resolving issues correctly.

Education Level: Bachelor Degree or equivalent

BNP Paribas is the European Union's leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group's commercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability.

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union's leading bank with an international reach. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.